Tag Archive for: ecommerce 2021

Google Launches New Integration with WooCommerce to Expand Ecommerce Offerings

Google recently announced that they’re launching a new integration with WooCommerce that will allow their merchants to upload their product inventory across all of Google’s search and discovery surfaces. Last week, the extension went live for all 4.4 million of WooCommerce’s merchants.  

The Integration’s Features:

WooCommerce retailers can now sync their store with Google to list products for free, as well as run paid ads and track performance. When a store is synced with the Google Merchant Center, all information about the store and its products will be readily available to users when searching on a Google property. Information is also automatically updated when products are added or removed. 

Like regular search results, retailers can also pay for ads if they wish to be more visible in the listings. Retailers can also run free listing and paid campaigns simultaneously. 

The Benefits: 

The extension focuses on accomplishing three main objectives for retailers: 

  • Seamlessly connecting their store with Google Merchant Center 
  • Reaching online shoppers with free listings 
  • Boosting store traffic and sales with Smart Shopping Campaigns 

Final Thoughts 

As Google continues to work to get ahead of its search competitors, they have been making eCommerce a key focus. Given the integration’s reach and ubiquity, it’s likely to become a key destination for online shopping. This is why it’s essential for retailers to stay on top of these updates, ensuring they can maximize their exposure for those searching for their products. 

More from Onimod Global 

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

5 Ways to Increase Your Customers’ Online Trust of Your Products

Along with the ramping up of ecommerce in the early days of quarantine, so did fraudulent activities. According to brand protection firm, Red Points, the sale of fake cosmetics, apparel, toys, and sporting goods surged, with the number of counterfeit detections growing by 38%. This is becoming a growing concern for consumers, with 92% having concerns about making purchases from unfamiliar websites. Customers main concerns seem to be: 

  •  Getting their credit card or personal information stolen. 
  • They won’t be able to return items.
  • Not getting personalized customer support. 
  • That the product will look different once it arrives. 

Trust among your online customers is more important than ever before. Businesses are now tasked with not only providing quality products and exceptional customer service, but also with proving they’re reliable and can be trusted. 

Building that trust requires appealing to consumers’ social, psychological and economic instincts. Here are 5 ways to help improve the trustworthiness of your brand and products with online customers. 

1. Social Proof 

Social proof can be anything from your social media following, endorsements from trusted experts or influencers, evidence of demand or certifications. But the most effective form of social proof is word-of-mouth and positive online reviews and testimonials. According to research conducted by the Spiegel Research Center, nearly 95% of shoppers read reviews before making a purchase. It’s not as simple as just getting reviews, though. There needs to be a substantial amount and they must be authentic. It’s also important that you don’t delete negative reviews, either. Instead, you should take the time to respond to them. This shows that you read your reviews and actually care about your customers, increasing brand trust. 

2. Personalize Your “About Us” Page 

Users that have never heard of a company and are making a purchase for the first time will likely navigate over to the “about” page to learn more. Your “about” page isn’t the time to use sale pitches, jargon or company lines. It’s an opportunity to tell your story and create a genuine connection with your customers. Introduce yourself, your business and tell what makes your products unique. This is how you best translate real authenticity and start a relationship with your customers. 

3. Prioritize Social Media 

There are many ecommerce counterfeiters that will utilize social media to hit their targets. This is why it’s essential to ensure your own social media channels convey authenticity and the genuine nature of your brand. It’s important to share content regularly, ensure consistent messaging across all platforms and interact with your followers. When pages aren’t updated consistently or only show low quality images and content, it can leave users questioning the legitimacy of your business as well. If you don’t have the capacity to consistently update all your social channels and create quality content, it may be worth outsourcing.

4. Create Clear and Detailed Product Descriptions with High-Quality Photos 

Normally when it comes to copywriting, less is more, but not when it comes to product descriptions. The best way to differentiate yourself from scammers is by including as much information as possible. Your product descriptions should have: 

  • Measurements 
  • Materials 
  • Colors 
  • How it’s packaged 
  • How it’s shipped

You should also include as many high-quality photos as you possibly can.

5. Be Available for Questions and Customer Support 

It can be unsettling to consumers if they’re trying to reach a company but aren’t able to easily find contact information. Along with an email address, be sure to also include a physical address. Customers should also receive prompt responses from your company. If customer service fails, all other efforts are meaningless. When emails or direct messages are left unanswered, consumers immediately have doubts. This can also lead to more negative reviews and word-of-mouth. 

Final Thoughts 

Establishing your brand authenticity and trust among your customers isn’t difficult. It just takes sharing your products, why you love what you sell, investing time and resources into original content creation and clearing communication with customers. 

At Onimod Global we’re experts in the ecommerce and social space. We’re always looking to the future and helping your business reach your full digital potential. Interested in growing your digital presence for your company? Reach out to us here!

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Why Live Shopping Is The Future Of Ecommerce

Brick-and-mortar retail was a significant revenue-driver as recently as 2019, but Covid-19 has changed everything. The pandemic has already accelerated levels of e-commerce growth not previously expected until 2022 at minimum. Live shopping is coming up as the latest Ecommerce trend that combines advances to technology and social media channels with the familiar, quaintly nostalgic concept of at-home shopping. Envision the Home Shopping Network (which continues to be quite successful) but streamable on mobile phones through websites and on social media apps such as Instagram with influencers that help to sell goods.

Onimod Global experts are here to break down what live shopping is and why it will be crucial to the success of your Ecommerce strategy in 2021 and coming years.

What exactly is live shopping?

Livestream shopping is a natural confluence of several current tech trends—streaming, influencers, social, commerce—and offers companies a new approach based on an old shopping trend to consumers’ hearts and wallets. Think back to when the Home Shopping Channel began to appear on televisions, first across North America and then worldwide. Previously catered to housewives, the live shopping on channels QVC and HSC allowed women to shop from the comfort of their couches just by calling in to the show.

Several decades and gender role changes later, live shopping provides a convenience that has now been completely taken over by ecommerce and the ability to do it all from one’s computer or mobile phone instead. Live shopping provides a real-time feedback loop for all consumers tuned in, including reviews and recommendations of products. Influencers and customers sharing among followers and friends, and asking questions about the product on the platform in use is an important piece of the puzzle for brands to embrace “social commerce.” As we’ve already mentioned, the COVID-19 pandemic accelerated the adoption of live shopping, giving ample space and opportunity for it to reach customers in North America and Europe. Beyond fashion and beauty, live shopping can be extended into many different types of categories. For example, cars and houses and all sorts of accessories sold in a variety of industries are emerging in popularity.

Live shopping platforms

Live shopping used to come from one customer and one customer only: the ones watching tv at home. Now the landscape has shifted entirely, where live shopping can happen on a buyer’s phone or computer, and, yes, streamed on their smart television, too.

This list of already existing streaming platforms from Shopify is a great place to start looking if you’re interested in offering live shopping:

The most important and largest platform to start live shopping for your business is of course, Instagram. Instagram live shopping is used in the following ways:

  • Product demos: Educate and engage buyers. Test the products for interested customers, answering any questions they may have.
  • Collaboration: Give buyers authentic reviews. Bring on other creators or brands with an influencer to give a level of insight and realistic product presentation to the process.
  • Human interaction: Invite buyers to participate. All of these options allow for your buyer to participate in the testing, learning, and shopping experience in a way that straight Ecommerce doesn’t necessarily provide space for.

The future of Ecommerce

Live shopping brings a humanized element to an otherwise human-less experience. One thing Ecommerce always had going for it was the fast and easy process, however no one had yet figured out a way to bring interaction to the table to match the USP of convenience. COVID-19 catapulted Ecommerce and online shopping in this direction, with no signs of slowing down.

Though a post-COVID life is hopefully coming soon, and whatever version of “normal living” is sure to resume soon after, live shopping—like many other new or adapted consumer behaviors and technologies—is likely to remain a pillar of the buying experience.

More from Onimod Global

Onimod Global is looking forward to the future and helping your business reach your full digital potential. Interested in growing your digital presence for your company? Reach out to us here!

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.