Marketing Automation: Why It’s Essential and What to Avoid
As more businesses shift away from traditional marketing tactics, agencies should follow suit. The times of one-time projects, lower value relationships, and thoughtless solutions with no unified reporting will lead to failure. The demand for full digital marketing services continues to increase, meaning agencies are taking on new clients while trying to keep existing ones happy. But with the rise for the need of digital services also comes the rise of resources available that makes providing those services easier.
Some agencies have started using automated marketing systems to increase both sales revenue for both their company and their clients. These solutions allow repetitive tasks like email marketing, social postings, and ad campaigns to be automated, not only for efficiency, but to also create a more personalized experience for users. Not to mention, every step customers make can be triggered and tracked as they go through your marketing funnel. Allowing marketers to make appropriate adjustments to ads, campaigns, website, etc.
Marketing automation is becoming a must have for agencies to stay relevant, but it can lead to failure if it’s not correctly implemented.
Why You Should Use Marketing Automation
Higher Value Relationships
Marketing automation presents the ability to build and provide hyper personalized services for clients. This includes things like initial automation technology adoption and strategy, creation of email templates, nurture sequences, landing pages, as well as ongoing campaign assets, analytics, and optimization. Providing all these services ,in addition to the initial transition, makes it difficult for clients to change agencies. Not to mention it sets you apart from the competition, as many agencies have not yet integrated automation into their marketing strategy.
Marketing automation is what can make an agency go from completing endless one-time projects, to being a consistent, must have resource for a number of companies. Marketing automation is necessary for almost any client and many companies struggle with technology. Many companies also struggle with knowing where exactly they need to personalize messages and where they shouldn’t. That’s where you should come in, and ultimately move towards a retainer-based relationship and consistent revenue.
Clients always want to know they’re getting the best ROI possible. When marketing automation is carried out correctly, there should be no issues presenting results. It gives you the ability to show measurable results with comprehensive lead-to-revenue reporting. Since it’s rooted in data, you’re provided the necessary numbers to help clients pinpoint what should be focused on and what should be tossed. Marketing automation also becomes more valuable and a better investment the longer it’s used. The more data there is, the more accurate the results will be, and can hopefully show month to month improvement.
It’s Necessary to Stay Afloat
According to Ad Age’s Agency Report 2018, U.S. agency growth is the slowest it’s been since 2010, except for those offering digital marketing services. With the need for digital services growing, marketing automation is basically becoming a must to stay in business. Companies need more data than ever to feel confident about their spending. Marketing automation can assist with all of these aspects when executed correctly. You can create new streams of revenue, attract new clients, provide real evidence of ROI and a service too complicated to take on in-house.
Marketing Automation Mistakes
A misconception has grown around automation that is can salve for any slowdown in marketing growth, including the need for generating new leads. This leaves many marketers with sophisticated tools automating the middle-of-the-funnel, but no real strategy or solution to generate new leads to nurture in the first place. This commonly results in marketers purchasing email lists to nurture instead of generating inbound leads. While this is a quick solution, it doesn’t work long term. This strategy fails to create a solid foundation for healthy, long-term customer relationships. Instead, it produces spammy content and incredibly low ROI.
Another mistake is using marketing automation to force customers through a funnel with arbitrary touch points and irrelevant content. Marketers try to pass customers on to the sales department as quickly as possible, creating a disjointed customer experience. When marketing automation operates in a silo like this, points of friction are introduced that stall and strain what could have been productive, long-term customer relationships. Instead, there should be a contextual experience built on each customer’s individual needs.
Marketing automation can be a powerful and effective tool. To make it work it’s essential to understand all components and distinctions. Marketing automation should always be backed by an inbound strategy centered around the prospect, using all the information known about a person to inform the automation strategy. The ultimate goal is to deliver the information people need to make a purchase, when they need it, right where they’re looking for it.
More From Onimod Global
At Onimod Global we are experts in marketing automation and customer relationship management software. Our work is creating digital synergy and cross-channel digital marketing campaigns driven by machine learning analytics and human intelligence. Together ensuring your brand meets the consumer when and where they need them. Learn more about what we do, or become a client today.