Tag Archive for: digital marketing Iowa

How To Create Loyal Customers With Social Media Transparency

Customer loyalty is a priority and goal for all companies in existence. How to create those loyal customers is much easier than you may think, and it all has to do with transparency. According to the social media company, Sprout Social, 86% of surveyed U.S. consumers think it is more important than ever for businesses to be transparent.

 

Customers are much more willing to show loyalty to companies that are consistent with being clear in communication, open, and honest. For example, an 89 percent of U.S. customers are willing to give a transparent brand a second chance after a bad experience, and 85 percent are willing to stick with them through a crisis. These astonishing numbers prove that transparency is key to business success.

 

Gaining Trust and Sales From Transparency

Customer loyalty will come with your ability to communicate the message of transparency in the most effective manner. Customers that also purchase from you only on occasion poses an opportunity to convert them into being a loyal customer.

Typically, organic brands are very transparent because that information in their ingredient lists is crucial to their brand message. If you take a look at Horizon, the organic milk brand, you can locate any of their organic farms on their website as well as seeing their manufacturing processes, stories about the farmers and shipment processes. This is all given directly on their website with 100% transparency, making them an elite brand that does millions of dollars in sales each year.

 

The Role Of Social Media

In this same report, 81 percent of the group consumers say that businesses must be transparent on social media. This is more than they expect out of politicians (79 percent), friends and family (66 percent) and even themselves (71 percent). This adds a significant amount of pressure to a brand’s plate making sure they are proactive with mistakes and responding to customers at all times.

 

Here is an example of the makeup brand rising in popularity daily, Morphe, disclosing a mistake in production via Twitter to all 526,000 of their followers. It is statements like this, in addition to publicly addressing customer concerns, that consumers expect from businesses.

 

As relationships are continuously built through social media channels between brands and consumers, people want business to be more open and honest than ever, especially in public settings. Marketing teams that accept this expectation and do their best to treat transparency as a mandatory business practice are the most likely to retain customers and increase sales in doing so. Long-term, transparency is a differentiating factor that will motivate consumers to stick with your brand through a difficult times and to remain loyal over time.

 

More From Onimod Global

We would love to work with you and help you optimize your social media strategy for any event your company is hosting. To contact our experts or request a quote, please click here. We can’t wait to hear from you!

 

4 Ways to Become a Superior Digital Marketer

With the digital marketing industry continuing to expand, the field has become an intriguing job market for individuals seeking employment. According to Silicon Republic, “the digital economy was growing 10 times faster than the traditional economy which resulted in a skills gap of approximately 900,000 vacancies in 2015.” However, with the flux of digital marketers increasing this leads to heavier competition. So what are some ways to set yourself apart from the crowd and become a better digital marketer? This post will explore four ways to help a digital marketer stand out in their field.

1. Utilize Online Resources
There are thousands of free online resources to help digital marketers stay current on news, updates, and anything else important happening in the industry. Credible industry publications such as Search Engine Land, Forbes, Adweek, Search Engine Journal and others are excellent resources to enhance an individual’s knowledge regarding digital marketing. One major benefit to reading articles from these sources is that a serious time commitment is not required. This is something to throw into a routine during a morning commute to work or during lunch hours for example. Ultimately, it’s amazing how much can be learned from spending an hour of your day reading industry news to stay updated, and it will set yourself apart from others not taking advantage of these publications.

2. Attend Relevant Events and Conferences
Although attending a major digital marketing conference could be expensive, the opportunity to gain knowledge from respected industry professionals can’t be overlooked. Speakers at these events typically consist of professionals with years of experience who work for notable agencies. In addition to the numerous learning opportunities at conferences, they are also a great place to build connections with other professionals in the digital marketing industry. Having a large network of digital marketing connections is huge, and you never know what this can lead to in the future. Moreover, attending digital marketing conferences/events is more important than one may believe, and not every digital marketer is taking advantage of this.

3. Be Eager to Learn
In an extremely adaptive industry like digital marketing, having an eagerness to learn is essential. It’s cliche but the digital marketers who “want it more” and enjoy learning have a much better chance of success in a very competitive environment. According to the Digital Marketing Institute, “it’s easy for businesses to differentiate between candidates who have a willingness to learn compared to those along for the ride.” Therefore, it’s evident that digital marketing is an industry that requires plenty of passion and a willingness to succeed. The digital marketers who possess that quality will clearly stand out over those who don’t.

4. Gain Experience Early On
This one sounds obvious, but the earlier you gain hands on experience with digital marketing the better. Some digital marketers arrive to the game a lot later than others and this could be a huge setback. One benefit to experiencing the industry early on is the opportunity to learn from mistakes. All digital marketers make mistakes at some point in their careers and the earlier you can learn from them the better. Gaining experience doesn’t necessarily mean working for an agency as early as possible. Taking online digital marketing courses or experimenting with campaigns during your free time are both examples of gaining relevant experience. In the end, it’s important to realize that no one enters the digital marketing field as an expert. Take advantage of the several resources available to you to set yourself apart from other digital marketers in the industry.

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For more information regarding digital marketing expertise, visit the Onimod Global Website. We provide weekly news updates on the latest in the world of digital marketing. Enjoy!