Tag Archive for: ecommerce marketing

5 Ways to Increase Your Customers’ Online Trust of Your Products

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Along with the ramping up of ecommerce in the early days of quarantine, so did fraudulent activities. According to brand protection firm, Red Points, the sale of fake cosmetics, apparel, toys, and sporting goods surged, with the number of counterfeit detections growing by 38%. This is becoming a growing concern for consumers, with 92% having concerns about making purchases from unfamiliar websites. Customers main concerns seem to be: 

  •  Getting their credit card or personal information stolen. 
  • They won’t be able to return items.
  • Not getting personalized customer support. 
  • That the product will look different once it arrives. 

Trust among your online customers is more important than ever before. Businesses are now tasked with not only providing quality products and exceptional customer service, but also with proving they’re reliable and can be trusted. 

Building that trust requires appealing to consumers’ social, psychological and economic instincts. Here are 5 ways to help improve the trustworthiness of your brand and products with online customers. 

1. Social Proof 

Social proof can be anything from your social media following, endorsements from trusted experts or influencers, evidence of demand or certifications. But the most effective form of social proof is word-of-mouth and positive online reviews and testimonials. According to research conducted by the Spiegel Research Center, nearly 95% of shoppers read reviews before making a purchase. It’s not as simple as just getting reviews, though. There needs to be a substantial amount and they must be authentic. It’s also important that you don’t delete negative reviews, either. Instead, you should take the time to respond to them. This shows that you read your reviews and actually care about your customers, increasing brand trust. 

2. Personalize Your “About Us” Page 

Users that have never heard of a company and are making a purchase for the first time will likely navigate over to the “about” page to learn more. Your “about” page isn’t the time to use sale pitches, jargon or company lines. It’s an opportunity to tell your story and create a genuine connection with your customers. Introduce yourself, your business and tell what makes your products unique. This is how you best translate real authenticity and start a relationship with your customers. 

3. Prioritize Social Media 

There are many ecommerce counterfeiters that will utilize social media to hit their targets. This is why it’s essential to ensure your own social media channels convey authenticity and the genuine nature of your brand. It’s important to share content regularly, ensure consistent messaging across all platforms and interact with your followers. When pages aren’t updated consistently or only show low quality images and content, it can leave users questioning the legitimacy of your business as well. If you don’t have the capacity to consistently update all your social channels and create quality content, it may be worth outsourcing.

4. Create Clear and Detailed Product Descriptions with High-Quality Photos 

Normally when it comes to copywriting, less is more, but not when it comes to product descriptions. The best way to differentiate yourself from scammers is by including as much information as possible. Your product descriptions should have: 

  • Measurements 
  • Materials 
  • Colors 
  • How it’s packaged 
  • How it’s shipped

You should also include as many high-quality photos as you possibly can.

5. Be Available for Questions and Customer Support 

It can be unsettling to consumers if they’re trying to reach a company but aren’t able to easily find contact information. Along with an email address, be sure to also include a physical address. Customers should also receive prompt responses from your company. If customer service fails, all other efforts are meaningless. When emails or direct messages are left unanswered, consumers immediately have doubts. This can also lead to more negative reviews and word-of-mouth. 

Final Thoughts 

Establishing your brand authenticity and trust among your customers isn’t difficult. It just takes sharing your products, why you love what you sell, investing time and resources into original content creation and clearing communication with customers. 

At Onimod Global we’re experts in the ecommerce and social space. We’re always looking to the future and helping your business reach your full digital potential. Interested in growing your digital presence for your company? Reach out to us here!

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5 Ways To Improve Your Ecommerce Business

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It’s not much of a surprise, but the ecommerce market is continually on the rise. According to Statista, “from 2010 to 2013, total U.S. retail ecommerce sales increased from $167.3 billion to $263.3 billion. In 2014 that number jumped up to $304.1 billion.” Although this article was published two years ago, the trends tell us that the ecommerce market will continue to boom as many organizations are integrating ecommerce platforms to account for the demand. Listed below are a few ideas that will help improve any organization’s ecommerce business.

Prioritizing SEO:
As the ecommerce market continues to grow, the direct result is more organizations “fighting” for first page search engine results. Therefore, ensuring that your ecommerce site is highly optimized is very important. SEO and ecommerce essentially go hand in hand with one another. Some aspects of SEO to pay attention to are using rich keyword phrases, placing your site on directory listings, having a secure site (SSL installed), and frequently checking up on site speed.

Monitor Competition:
If you’re seeking to gain a competitive advantage in terms of ecommerce, paying close attention to competition is key. This involves researching prices, marketing tactics, and anything else competitors are doing that works. Being competitive with pricing is especially important due to the amount of options that are out there in the ecommerce world for related products. Although high profit margins are extremely important, having insufficient pricing can make or break ecommerce success.

Social Media Engagement:
With millions of users, the potential for finding consumers through social media in today’s market is huge. Many consumers enjoy the engagement that social media has to offer. Spending a lot of time on Facebook, Twitter, LinkedIn, Snapchat, and Google Plus can be rewarding in the long run. Creating engaging content, interacting with customers, and even sponsoring some posts are all good starting points to reach possible customers.

Mobile Optimization:
Due to a massive presence of mobile traffic, optimizing your ecommerce site for mobile devices is essential. According to Digital Commerce 360, trends are showing that “mobile devices will play an increasingly important role as worldwide consumer spending via mobile will jump from $204 billion in 2014 to $626 billion in 2018.” This shows the importance of mobile optimization and how if it’s not a priority for your ecommerce business, the chance of becoming irrelevant in the future is likely.

Blogging:
Related to SEO, having a blog and consistently producing content can exponentially increase ecommerce site traffic. Using relevant keywords in posts and frequently sharing on social media platforms are two aspects of effective blogging. Also be sure to add multiple call to action links that will direct readers to landing pages on your site. It’s clear that blogging takes time, yet time is the only drawback of blogging. Search engine algorithms like Google and Bing reward engaging and relevant content, therefore there’s no reason any ecommerce organization should avoid blogging.

Contact Us: For more information regarding digital marketing expertise, visit the Onimod Global Website. Check out our Case Studies and see how our clients like Vipply and Rent Letters are excelling in ecommerce.