Tag Archive for: social media engagement

Marketing Metrics Businesses Should Be Tracking

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Marketing metrics matter because smart marketing is built on the foundations of solid data. That is why any business with a digital marketing strategy should be closely monitoring the following 4 metrics. Let’s hop right in! 

In today’s digital marketing landscape, there are a number of data points to measure. Some of these will help businesses with consumer insights and others with direct response. This can be tricky as trying to measure both consumer behavior as well as whether specific marketing activities have led directly to sales. After all, aren’t you ultimately in the game to book more meetings?

A business is only as good as the data it collects. Data reveals the most critical questions to help a business grow faster. Here’s a look at digital marketing performance indicators, along with best practices on how to evaluate the data they provide.

Traffic Sources

Knowing where your future prospects are coming from is important. Did they visit your website after google searching your company? Or did they find you through social media? There are so many places where your clientele can stem from, and its valuable knowing how they found you.

By having access to these insights, it will help you prioritize and optimize those channels. Once that has been done you can easily make simple improvements to other channels that are underperforming.

Tracking Engagement

When someone visits your website, it’s always best practice to know how long they’re browsing. This metric reveals how interested visitors are in your content and if you are attracting additional visitors.

If you see that visitors are only browsing on your website for a few seconds, it could be an indicator that they either didn’t end up on the site they were looking for or quickly realized they’re disinterested in what you’re offering. On the other hand, if you see that your visitors are on your website for an extended period of time, it can signal that you have content the market is interested in.

Everytime you post on social media, send out an email campaign or put out display ads you should be measuring your engagement rates. A great example of this is seeing how many likes an instagram post gets. At times one post may have more likes than another post. Knowing how your audience engages with your content will help you cater and craft future content for them.

CAC & CLV

CAC stands for customer acquisition cost, CLV stands for customer lifetime value. Both of these are crucial to your marketing metric strategy. With customer acquisition cost, there is a cost associated with every customer. Businesses need to measure how much it costs to acquire customers throughout their buying journey.

With customer lifetime value, you’re measuring how much the average customer will spend on your brand during their lifetime. This metric indicates the total financial value a customer brings. Ultimately, this metric will help you decide where to invest the most.

Brand Equity

Lastly, become an expert on your audience. Know how they view you and your products. Household name brands such as Nike and Coca-Cola are all names you recognize, even if you don’t buy their goods. A great example of this would be referring to the product as the brand name. Most people purchase disinfecting wipes and refer to them as “Clorox Wipes,” whether or not they’re purchasing that specific brand.

Analyzing your brand strength will help you know how strong you are in the market and if customers prefer your brand over competitors. It will also be a relevant factor in whether or not customers are willing to pay more for your products since they find your brand valuable.

Last Thoughts

When it comes to business, every company is different, and as such, will need to rely on their own unique set of KPIs and metrics to track their performance. Even the digital marketing metrics that are relevant to your business will vary greatly, depending on what you’re trying to accomplish.

We hope you have learned a little bit more about the importance of metrics and how beneficial it can be to your business. Our goal is to ensure we help improve your marketing and drive success.

At Onimod Global, we regognize the unique and individual nature of every client, and work with your business to help develop a custom strategy that is designed to bring you the highest success possible. Digital Decisions driven by Data is our mantra. Advanced analytics and reporting capabilities is what we do best.

Got questions about tracking and measuring your business performance? Contact us here today to start the conversation.

Tips to Increase Your Brand’s Engagement on Social Media

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Promoting your brand through social media has become vital for overall business success. But just being on social channels isn’t enough anymore. The key to real success is through user engagement. This can help increase your brand awareness, customer relationships, and conversions, ultimately improving profits. 

Something that often gets lost to marketers is this: engagement is much more than just likes. Engagement is also comments, shares, follows, re-tweets, clicks, private messages, etc. And these types of engagements are often more valuable than likes. That sounds great, but how can brands accomplish all this? We’re here to help. Here are 5 tips for boosting your brand’s engagement across all social platforms.  

1. Talk about interesting topics, not just your brand. 

It’s common for businesses to frequently or exclusively post about their products or services. That’s not really not what social media is for, or what users want to see. The best content is exciting and informative. Ask yourself if it’s something you’d want to see or would share. It’s also important to ask yourself how it makes you feel. What getting people to engage, click, and convert comes down to is emotion. You should constantly be evaluating if your content is making you feel something and if that is worth sharing. If it’s not, editing and reevaluating may be needed. Most importantly, the content you’re creating and putting out to your audience should have value. The value is either making your audience happy, gives steps on how to get there, or anything else that’s beneficial. 

2. Join and hold Q&A’s and surveys. 

Joining Q&A sessions is a great way to provide your audience with value and get more brand awareness. You can spark discussions with prospective customers, all before competitors, you can become the go-to seller. Consumers are more impatient than ever and don’t want to wait for answers. That’s why, if it’s possible, you should have a dedicated response management person/team. While answering questions quickly is important, it’s also important to answer them accurately and clearly. We advise you to complete ongoing research for the most commonly asked questions and develop sample answers that can be customized for each question/situation. 

3. Share other people’s content. 

Constantly creating interesting, high quality, and engaging content is not easy. If there’s someone else providing quality answers to a query or other relevant content, make use of it. Your audience will see that you are there to give them what they need, no matter where it comes from. If your feed provides relevant and valuable information, whether it’s yours or not, people will be more attracted to your brand and be more encouraged to follow you. Keeping your feed diverse and from different contributors keeps audiences interested.

4. Make your customers feel engaged. 

To boost engagement, you need to be social. This means directly responding to all messages, comments, etc. Whether it be negative or positive, responding is essential. Show appreciation for the positive comments and suggest solutions for negative ones. It’s also important to respond to posts that aren’t addressing you directly, but indirectly or through hashtags. When responding you should present yourself as personable and approachable, ultimately humanizing your brand. Addressing comments with the person’s name is a great way to do this. It shows that the comment wasn’t computer generated and that someone really is listening to them. You should also try to match the person’s tone/emotion. If their comment was lighthearted and included emojis, feel free to use them back. This is a great way to generate a longer conversation and may even get other audience members involved. 

When it comes to negative comments, it’s smart to have a plan on how you’re going to deal with them. You want to be able to respond quickly to stop the issue from growing. You want to respond to show others that you’re not just ignoring the problem, but it’s also best to take the conversation offline and solve the problem privately. 

5. Post frequently and at optimal times. 

Posting frequently across all channels is vital for overall social media success. This shows your audience you’re relevant and up-to-date on the latest trends. This also helps your audience members stay up-to-date with you. Loyal customers want to know what’s happening with your brand the moment it occurs. Whether it’s a promotion, a new product/service, expansion, etc. This helps your audience stay connected and strengthens your relationship with them. 

A large part of engagement is posting at optimal times (when your audience is online and active). Most people are online during lunch hours or later at night, but it’s important to do research on your audience specifically. A/B testing may be necessary. Experiment with posting times to see which performs best and generates the most engagement amongst your audience. 

Social media moves quickly. If users think your page is inactive, they will unfollow you. Which is why it’s important to be posting as frequently as you can. Everyday isn’t necessary, but a few times a week is best practice. 

Final Thoughts

No matter what industry you’re in, social media is beneficial. It only continues to grow in value as times change in 2020. Brands that are focusing on growing their social media engagement are benefiting from better marketing reach, ROI and higher brand awareness. All which makes it easier to reach prospects and customers. Boosting and sustaining engagement is difficult and does take time, but it’s not impossible. It takes knowing your audience, a strong strategy and ongoing effort. In the end, it will be worth it. 

More from Onimod Global

As experts in social media marketing, our team knows where and when your customers need you most. We help create visibility for brands where their customers are searching, interacting and engaging. If you’re struggling in social media or any area of digital marketing, contact us today.

5 Ways To Improve Your Ecommerce Business

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It’s not much of a surprise, but the ecommerce market is continually on the rise. According to Statista, “from 2010 to 2013, total U.S. retail ecommerce sales increased from $167.3 billion to $263.3 billion. In 2014 that number jumped up to $304.1 billion.” Although this article was published two years ago, the trends tell us that the ecommerce market will continue to boom as many organizations are integrating ecommerce platforms to account for the demand. Listed below are a few ideas that will help improve any organization’s ecommerce business.

Prioritizing SEO:
As the ecommerce market continues to grow, the direct result is more organizations “fighting” for first page search engine results. Therefore, ensuring that your ecommerce site is highly optimized is very important. SEO and ecommerce essentially go hand in hand with one another. Some aspects of SEO to pay attention to are using rich keyword phrases, placing your site on directory listings, having a secure site (SSL installed), and frequently checking up on site speed.

Monitor Competition:
If you’re seeking to gain a competitive advantage in terms of ecommerce, paying close attention to competition is key. This involves researching prices, marketing tactics, and anything else competitors are doing that works. Being competitive with pricing is especially important due to the amount of options that are out there in the ecommerce world for related products. Although high profit margins are extremely important, having insufficient pricing can make or break ecommerce success.

Social Media Engagement:
With millions of users, the potential for finding consumers through social media in today’s market is huge. Many consumers enjoy the engagement that social media has to offer. Spending a lot of time on Facebook, Twitter, LinkedIn, Snapchat, and Google Plus can be rewarding in the long run. Creating engaging content, interacting with customers, and even sponsoring some posts are all good starting points to reach possible customers.

Mobile Optimization:
Due to a massive presence of mobile traffic, optimizing your ecommerce site for mobile devices is essential. According to Digital Commerce 360, trends are showing that “mobile devices will play an increasingly important role as worldwide consumer spending via mobile will jump from $204 billion in 2014 to $626 billion in 2018.” This shows the importance of mobile optimization and how if it’s not a priority for your ecommerce business, the chance of becoming irrelevant in the future is likely.

Blogging:
Related to SEO, having a blog and consistently producing content can exponentially increase ecommerce site traffic. Using relevant keywords in posts and frequently sharing on social media platforms are two aspects of effective blogging. Also be sure to add multiple call to action links that will direct readers to landing pages on your site. It’s clear that blogging takes time, yet time is the only drawback of blogging. Search engine algorithms like Google and Bing reward engaging and relevant content, therefore there’s no reason any ecommerce organization should avoid blogging.

Contact Us: For more information regarding digital marketing expertise, visit the Onimod Global Website. Check out our Case Studies and see how our clients like Vipply and Rent Letters are excelling in ecommerce.