Tag Archive for: marketing strategy

B2B Paid Search Tips

/in , /by

The B2B conversion funnel can be very different than that of B2C. The purchasing decision and sales cycle as a whole can take much longer. First, because there is more than one decision maker. When purchases are made, they’re usually signed off by multiple stakeholders. Once they do sign off, contracts need to get sent through legal departments as well. The average B2B sales cycle is  84 days, meaning it could be a long time before the company is actually using your product or service. B2B marketing can seem a little more complicated than B2C at first, but with the right strategies and tactics in place, it can easily be simplified. 

B2B Paid Search Tips:

Multiple messaging points across the funnel

Because there are usually multiple people that have to approve the purchase decision, it’s important to have relevant messages for the appropriate audience at each stage of the funnel. Those that are in the early exploring stages are likely to respond to upper-funnel messaging, that don’t require a strong push to sell. As they get further into the funnel and are looking for specific reviews or comparing costs, they are usually more inclined to convert when presented with a strong CTA. 

Branded and competitor keywords 

If you don’t organically rank number one for your brand searches or aren’t well-known in your industry, bidding on your branded keywords is a must. Even if you are, bidding on branded keywords can have many benefits, especially when targeting B2B searchers. It gives you full control over your message and allows you to direct users to the ideal landing page. 

It’s expected to have generic keywords relevant to your services, but you might want to drop in competitor-based keywords as well. CPCs may be higher than branded keywords, but they are often cheaper than generic. When a user searches for a competitor, they’re likely just looking for what they have to offer. Bidding on their keywords gives users more results and alternatives. This can be especially beneficial if you’re not well-known organically. Since your target market may not be aware of you yet, bidding on competitors they are searching for will get you immediate visibility. 

It’s important to keep a close eye on your keyword performance. If CPCs for competitor phrases are getting too high, or soaking up all your budget without producing conversions, you may no longer want to bid on those phrases. A/B test many sets of keywords, find which perform best, and allocate your budget appropriately. 

Tracking and attribution 

The most difficult part of running B2B paid search can be tracking and attributing your leads, clients, and sales back to specific campaigns, audiences, keywords, etc. Identifying where sales and revenue come should be clear with an ecommerce strategy, as long as tracking is set up correctly. Tracking and attribution for lead generation campaigns can get a bit more complicated. They key is collecting data from multiple sources, then bringing it back together to get a clear picture of performance. 

There are many different tools and strategies to track and attribute paid search performance. A simple way to track performance is by directly dropping UTM data into a URL. If you’re unfamiliar with this practice, Google’s URL Builder Tool is a good place to start. This strategy allows developers to pull the data through the website form completions, pull that into your CRM, then complete the attribution process separately. 

There are many attribution models. The most popular used on Google are data-drive, time-decay, and position-based. Data-driven uses the publisher’s machine learning algorithms to precisely calculate and assign partial credit to different touch points in your funnel. While this is an effective strategy, there are volume requirements. Those Being 15,000 clicks and 600 conversions over the past 30 days and 10,000 clicks and 400 conversions per month. The other models may be better for businesses that have smaller volume. 

Time decay assigns credit to different touch points through the funnel, giving more weight to the most recent touch points, and less for the older ones. This may be most beneficial for highly competitive B2B spaces, as closed deals hold more importance than initial leads. Position-based attribution assigns 40% credit to the top of the funnel, 40% to the bottom, and 20% to the middle of the funnel for a conversion. Since this strongly emphasizes top and bottom funnel interactions, it makes sense for businesses where initial leads are just as important as closed deals. 

Re-Marketing 

In B2B, it’s especially important to nurture leads once they have entered into the sales funnel, but with relevant messages. You don’t want to serve these prospects with top-funnel messages that are no longer apply to them. That’s why you should create re-marketing lists for every stage of your sales funnel. The messages should differ slightly based on where the prospect left off in the sales funnel. It can be beneficial to create separate landing pages for re-marketing campaigns as well. This allows you to craft your message and specifically target those that have seen the original ad, but didn’t initially convert. These strategies can be used for post-purchase marketing as well. It’s always more expensive to acquire a new customer than to keep an existing one. There are plenty of opportunities to turn first-time purchasers into long-term, loyal clients. Consider cross-selling, up-selling, renewing, limited offers, etc. 

Conclusion 

At first glance, B2B marketing can seem much more complex than B2C. Longer sales cycles and multiple purchase decision makers can seem intimidating, but it just requires a different outlook. Take a holistic look at your firm’s entire sales journey. Collate the relevant data for every touchpoint and start crafting the campaigns that will fit best, ultimately driving more leads and sales. 

Sometimes, even B2B companies need outside help. At Onimod Global we are experts in all aspects of SEM. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. If you’re struggling with paid search, SEO, social media, automation, web dev, or any other aspects of digital marketing, Onimod Global is here to help. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!

Marketers’ Top Google AdWords Mistakes

/in /by

Google AdWords is one of the most used digital marketing tools today. Even though its use is widespread, optimization is still difficult for some. Creating a successful AdWords campaign is time-consuming and takes detailed, exhaustive work. It may be demanding, but when carried out properly, these campaigns have the possibility to bring in a mass of sales and business opportunities. Not to mention the inverse can be scary for marketers: spending too much on an underperforming campaign. The average small business spends $9,000 and $10,000 on Google paid search campaigns. With marketers allocating so much budget to AdWords campaigns, it’s essential to know how to effectively use them, and to be aware of the mistakes to avoid. 

5 Most Common Mistakes and How to Avoid Them: 

Irrelevant Keywords or Wrong Match Type 

Keywords irrelevant to your ad copy or that have low search volume can cause your ads to have low quality scores. Along with using irrelevant keywords, you might be using too many. While you want to try to show up in as many searches as possible, you want to make sure they’re relevant to your product or service. Bidding on too many or irrelevant keywords will immediately drain your ad spend and could leave you conversion-less, especially if you’re using broad-match type. This match type allows ads to be triggered on a broad range of variations of your keywords, such as synonyms, possible misspellings, plural and singular forms, related searches, etc. 

The match mistake is an easy fix, as you can quickly go into the campaign settings to change it. First you should do your research on which type would be best for your particular campaign and target audience, such as phrase or exact match. Choosing the right keyword set can be a tedious task. It takes a lot of analysis, as well as trial and error. It’s important to choose keywords that are also used on your landing page, as that will increase your quality score. But it’s even more important to be aware of what your customers are actually searching. Users are much more likely to click on ads that include words and phrases that match exactly the query they typed in. Getting your list of keywords as tight and relevant as possible will help to drive conversions at the lowest possible cost. 

Not Utilizing Negative Keywords

Even after you have a solid list of keywords, there’s still a possibility of your ads getting shown for irrelevant or even negative searches. For example, you’re selling Axe deodorant and you’re bidding on the word “axe.” Someone could search “tree axe,” and your ad could fire. So you would want to apply “tree” as a negative keyword to ensure Google doesn’t trigger your ad for any searches involving that word. AdWords automatically gives you a list of suggested negative keywords to get started, but you shouldn’t leave it at that. Consistently watch your search terms report. Consider adding any keywords that come in for irrelevant queries, as well as expensive CPCs. If there’s a keyword that’s costing you high clicks and isn’t converting, you may want to pull it. 

Minimal Use of Ad Extensions 

Most users of Google AdWords are aware of ad extensions, but not of the full plethora or impact they can have. Ad extensions allow you to get more space on the results page, include more valuable information to your ad copy, send users directly where you want, give them the option to call you directly, and more. They can even have a factor in your overall ad rank. Google reported that adding a new ad extension typically increases click-through rates by 10-15%. Finding the right combination of relevant ad extensions can increase click through rates, lower cost per click, and improve positioning. Consider these popular extensions and their benefits: 

  • Callouts: Allow you to include specific attributes about your business, products, and services. This is an area where you can include more keywords and pitch-heavy content.
  • Sitelinks: These can build the content of your ad by offering additional information and links to more specific pages on your site, allowing users to get directly where they need to.
  • Structured Snippets: Allow your ad to highlight specific aspects of your products and services. The layout is a mix between a callout and a sitelink. Each snippet contains a header and list of features you choose to highlight. This extension can hurt your click-through rates if your content isn’t carefully thought out, because the design can be complicated and hard to read.

Not Using Landing Pages

Sending PPC traffic to a homepage is a huge mistake that some marketers are still unaware of. Most people that are performing searches are looking for an immediate solution to a problem. Sending them to your homepage means they will have to spend even more time searching through your site for what they actually want. If they don’t immediately find it, they’ll likely bounce and search elsewhere. If a user already went as far as clicking on your ad, make it easy as possible for them to actually convert. With that being said, you also need to make sure they’re being directed to appropriate landing pages. If you can, try to create a designated landing page for each keyword set that answer the same user intent, and make sure there is a clear call-to-action on each. You can learn more about creating high converting landing pages here. 

Not Testing Ads or AdCopy 

Testing is widely underutilized when it comes to AdWords campaigns. It is often dismissed as time-consuming and unnecessary, but you really don’t know how an ad is performing unless you can compare it to another. Create ads with various headings, keywords, body copy, placements, landing pages, etc. To get the best results from A/B testing remember to:

  • Only change one factor per test.
  • Have a clear hypothesis. 
  • Perform the test long enough to gain accurate results. 

 

Final Thoughts 

Every marketer makes mistakes, but being proactive can help you to avoid the simple ones. All these mistakes are easy to make, but they’re also relatively quick fixes and easy to learn from. Running AdWords campaigns can be tedious, but when carried out correctly the results can be monumental. That’s why it can be beneficial to outsource for your paid search needs. At Onimod Global we are experts in SEM. As a Google Partner, we are a digital marketing company, trusted by Google to excel with their products. We are experts in paid search on major search engines like Google, Bing, and Yahoo, as well as in social advertising across all platforms. We work as your own in-house digital marketing team. 

Learn more about what we do, or become a client today! 

 

The Importance of Diversity in Digital Marketing

/in /by

Society is more diverse and inclusive than ever before. With that, consumers are demanding that marketing pay attention to and represent people as they really are: A huge varied spectrum of race, bodies, gender, and socioeconomic classes. As these standards have rapidly changed over the past few years, some companies struggle to keep up. Today, companies that fail to make a real effort to create better representation in their marketing, are likely to fail in many other areas of business as well. But there is no clear-cut formula to representational diversity, it can be a fine line to walk, and mistakes can easily be made. It’s created from the ground up, by a team that’s fully engaged and committed to the process. 

 

What is Diversity? 

The term diversity is widely used and tossed around today, but many are unaware of what is means on a practical level. In this context, diversity means 4 things. First, creating spaces and media inclusive to minority races, people with disabilities, people outside the gender binary, and more. Then it means fully acknowledging and representing these groups of people in marketing campaigns. When they are represented in campaigns, it also means following established best practices for using language about race, gender, disabilities, etc. Lastly, it means completely avoiding harmful stereotypes and not using said race, gender, disability, etc. as a punchline. 

 

Why Does Diversity in Digital Marketing Matter? 

Many small brands have a very tight and focused marketing persona, which can work in some cases, but as a brand grows it needs to evolve to appeal to a full range of customers. A shallow and out-of-touch message will produce poor results and an array of other negative side effects. For example: 

  • It may be offensive. Lack of diversity or addressing a group in the wrong way can potentially offend future and even current customers. 
  • Missing out on potential customers. People are much more likely to buy from brands that they feel are addressing them directly and that they can relate to. 
  • Your message may be uncomfortable. Changing to a more diverse marketing approach can be difficult, but not doing so, especially when your competition is, can be even more difficult to explain. 

Not only does diversifying your marketing efforts help to avoid these negative outcomes, it also helps to produce many positive ones. Several studies have shown: 

  • 80% of marketers agree that using diverse representation in marketing helps brand reputation. 
  • Millenials and Gen Z consumers prefer media with diverse casts, view ads with diverse representation more favorably, and are more comfortable with brands taking social stances.
  • Aiming products and campaigns at previously unserved markets can create great new revenue streams, as the story of Fenty Beauty’s expanded foundation range shows.
  • Diversity and representation are top drivers of engagement with content and Black millennial audiences have actively asked for more in surveys. 

 

How to Better Incorporate Diversity in your Marketing: 

As we said, there’s no one-size-fits-all, clear-cut formula to creating instant inclusivity and diversity in a company. It’s grown organically from an internal philosophy that rewards, celebrates, and values it. This is something that takes long-term effort and commitment. 

Diversity has to start with the team and diversity-centered hiring practices. If you haven’t yet fully embraced that yet, it should be the first step to work on. If you don’t have representation on your marketing staff, representation in your campaigns will suffer. Companies that already have a diverse team established should make sure those members are taking control of projects, especially the ones aimed at the group they’re a part of. 

When it comes to developing actual campaigns, outside perspective is essential. Consider hiring remote workers or outside consultants who aren’t immersed in your brand every day to get the most honest feedback. Make sure diversity is in the ideation process. It helps to include many team members throughout the entire process. Making empathy your ultimate and overall goal is important. Your customers should feel like they can relate to your ads, even if they are edgy.

These aren’t one-and-done tricks to score some easy points. It’s critical to approach diversity as a constant process rather than as an achievement.

 

Common Mistakes/What to Avoid: 

 

  • Using team members as a token representative to pander a certain group or to rubber-stamp marketing materials as “certified unproblematic.” 
  • Taking stances on social issues out of your brand’s depth. 
  • Getting defensive when or if your marketing is criticized for lack of sensitivity, inclusivity, or diversity. 
  • Using victim/hero language in the context of people with disabilities. 
  • Not completely aligning your practice with your message. 

 

Final Thoughts 

Today, brands can play an important role in social conversations and movements. When advertising is well executed it has the potential to shift the mindset of the public and help shape the viewpoints of the world. Companies that champion diversity and keep it at the forefront of people’s minds will be leaders in creating change. Change can be uncomfortable and takes time, but it’s happening whether brands like it or not. Those that embrace it stay ahead of the curve, and those that fail to do so are seen as out-of-touch and irrelevant and will slowly fall to the waste side. 

 

The Benefits of Embracing Consumer Privacy for Digital Marketers

/in /by

Marketers have been tracking behavior, targeting individuals, and gathering endless data with implicit consent for years now. But after recently learning about privacy breaches across social platforms and search engines, consumers have started taking ownership over their data and privacy rights. As this trend becomes more popular the traditional data tracking strategies will likely no longer be a suitable way to pursue leads and revenue. 

Privacy is something a lot of marketers, and companies as a whole, are starting to take into consideration as making a core principle of the user-first experience. Privacy and transparency have the potential to shift the focus from getting short-term leads to creating long-term trust and consumer relationships. These factors are what have the potential to make your brand stand out among others and why embracing privacy can actually turn into profit. 

 

Here are 5 reasons why marketers should start embracing privacy: 

Gaining customer trust 

Embracing transparency is a way to show you’re an accountable brand and deserve the trust of your customers. When you adapt endless paragraphs of legal privacy jargon to a language regular consumers can understand, it won’t seem that you’re trying to hide something or pull a fast one on them. This allows consumers to let their guard down and begin trusting you so you can then start building loyalty.

 

The opportunity to turn a one-way conversation into a two-way conversation 

Obviously you can’t just stop asking for customer data completely, but sending and receiving data from customers is no longer a unidirectional relationship. You don’t want to keep asking for as much data as possible, only the data that really matters. This means you have to rethink how you want to communicate, instead of just continuing to communicate with the data you already have. Once you’re better aware of what the customer really cares about, you can start building a real relationship and starting a two-way conversation. Showing that you actually care about what’s happening in customer’s life is what makes the difference between brands people love and those that get looked over. 

 

The chance to expand business and increase revenue 

It’s been found in a privacy study that people are willing to invest more money into brands that are known to respect and protect privacy. The research showed that users are even willing to pay more monthly for services that delete their data immediately. Not only is investing in privacy-oriented marketing an economic win, but the data you do receive is much more meaningful. It will help you to provide offers to customers at the right place, at the right time. You could take that data even further to develop more custom-tailored products or services, generating more revenue and creating more value for your customers and your brand. 

 

Contributing to brand experience 

Most companies are trying to comply with privacy regulations, so to stand out you have to be creative. Finding innovative ways to communicate with customers will help build and improve brand experience. The main reason customer data should be used is to improve the experience they have with your company. Which is why it’s important to remember to not ask for too much data, just what’s important and can help contribute back to the customers some how. Brands need to start thinking about creating ideas and experiences that consistently add new value to people’s lives. 

 

Gain better ROI 

When you start focusing on privacy-oriented marketing, you’ll also be able to start focusing more on personalized, efficient marketing. You’ll reduce the time spent on non engaged customers, which allows for more time and effort for those who are already involved or open to your brand. You will be able to further understand the customers that do allow you to use their data, enabling you to tailor messages more perfectly for them. 

 

Final Thoughts 

Embracing privacy isn’t some new marketing secret weapon, as it’s something that every company should comply with. But when it becomes a core value and naturally integrates with the rest of your customer experience, it can start to set you apart from other brands. Privacy will continue to become more important as users continue to get more savvy. Going beyond the bare minimum will not only allow your company to be ahead of the curve, but will help you to be seen as accountable, secure, and trusted to current and potential customers.

 

More From Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

 

Becoming an Experienced-Focused Brand

/in /by

The days of the “sell and forget” relationship between customers and brands is long gone. Most brands now aim for having exceptional customer service and continuous customer engagement. Brand loyalty is more crucial than ever due to the internet and social media influencing the acceleration of the “full brand experience” approach. Brands positioned with customer-first, always-on experience optimization approach and build for personalization are becoming market leaders. 

The question is – how can brands achieve this? There is a common misconception that becoming an experience-focused brand is a difficult process. In reality, it is simple and just requires you to listen and observe your current customers. 

 

What Is Brand Experience?

Brand experience is a marketing function that integrates a comprehensive collection of interactions to elicit emotions and feelings from consumers. It shapes the way consumers feel toward a product or business, helps build consumer awareness, and can even create brand-loyalty. An experienced-focused brand has a strategy to continuously deliver positive and meaningful experience throughout every interaction. With every product, service, and process designed, customer experience is at the fore-front of decision making. 

 

How to Become an Experience-Focused Brand:

 

Identify Audiences 

Marketing strategies should never be developed without a target audience or first gaining consumer insight. Customer feedback is essential when it comes to designing an experience catered to them. To get started, determine who is your current audience. It’s helpful to use data sources if possible, such as google analytics, databases, prior research, etc. Find out what your audience likes, what they dislike, their spending habits, what they’re motivated by, or any other important psychographics relevant to your brand. It’s also important to look at loyal customers separately to see if there are any drastic differences between them and average consumers. 

 

Create a Customer Journey Map 

After your audience has been identified the next step is to build out a customer journey map. Some marketers believe this step is not necessary, but a customer journey map can be a very valuable tool. Breaking down the customer journey phase by phase, aligning each step with a goal, and restructuring your touchpoints accordingly are essential steps towards maximizing customer success. Everything a company does essentially revolves around solving customer problems and helping them achieve long-term success with your product or service.

Creating an ideal customer journey map generally has six steps

  1. Determine a clear objective for the map. What are its goals, who is it for, and what is the experience based upon? It may be beneficial to create a buyer persona based on this and the demographics and psychographics that represent your average consumer. 
  2. Perform customer research. Anyway that you can gain feedback from real customers or prospects works. The most important aspect is that you only reach out to those that have or would seriously be interested in purchasing your products or services. 
  3. List out all the touch points where customers can interact with you. This can be directly through your website or outside sources, such as social channels, paid ads, emails, or third party links. It helps to also list out all the action, emotions, motivations, obstacles, and pain points customers experience throughout their interaction with your brand. 
  4. Choose the type of customer journey map you want to create. This is based on the elements you want your map to show. The most common types include current state, a day in the life, future state, and service blueprint. 
  5. Take the customer journey yourself and analyze the results. You should follow the map through each customer persona that was created. Analyzation is where you can discover where customer needs aren’t being met, as well as solutions to other problems they might face. 
  6. Make necessary changes based on the data gathered. 

 

Measure Experience 

While thinking thoroughly from the customer’s perspective and about their journey is important, measuring their experiences from direct interactions is even more effective. The key is to make sure you’re using the right customer experience metric at the right point in the customer journey. A common mistake made by companies is only using one kind of metric for every step in the customer journey. Most customers have different experiences and needs at different stages in the process, which is why a single metric can be ineffective and problematic. There are a variety of customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). It’s also important to ask for feedback at the proper time, through the customer’s preferred channel. The average consumer does not want to spend extensive time giving companies feedback, meaning the measurement process should be as short and easy as possible. 

 

Build the Ideal Experience and Start Putting it into Action

With all the prior steps completed there should be a solid foundation to build a high quality experience directly based on consumer insights. It’s beneficial to perform multiple audits of data and technology throughout the building process. This helps support the automation of personalized, people-based experiences. Aligning stakeholders across the organization is another important element to driving change. Data-driven approaches that prioritize and emphasize customer perspective is extremely valuable when you run into any political or organizational roadblocks. In the beginning it’s beneficial to prioritize quick wins. This way you’re still making progress while laying out critical interactions that take more time, effort, and long-term planning. 

 

Final Steps 

After the ideal customer experience has been built it’s time to test it. Some brands only measure and test their customer experience if it’s new or has been changed recently. Brands that are truly going for being experience-focused should track and measure experience continuously and make regular updates and improvements based on that data and feedback. Brand behavior is more important to consumers today than ever. That means brands have to be prepared to change their behavior when necessary. It’s all about personalization, relevance, and engagement with consumers. 

 

More From Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

Marketing Automation: Why It’s Essential and What to Avoid

/in /by

As more businesses shift away from traditional marketing tactics, agencies should follow suit. The times of one-time projects, lower value relationships, and thoughtless solutions with no unified reporting will lead to failure. The demand for full digital marketing services continues to increase, meaning agencies are taking on new clients while trying to keep existing ones happy. But with the rise for the need of digital services also comes the rise of resources available that makes providing those services easier. 

Some agencies have started using automated marketing systems to increase both sales revenue for both their company and their clients. These solutions allow repetitive tasks like email marketing, social postings, and ad campaigns to be automated, not only for efficiency, but to also create a more personalized experience for users. Not to mention, every step customers make can be triggered and tracked as they go through your marketing funnel. Allowing marketers to make appropriate adjustments to ads, campaigns, website, etc. 

Marketing automation is becoming a must have for agencies to stay relevant, but it can lead to failure if it’s not correctly implemented. 

 

Why You Should Use Marketing Automation 

 

Higher Value Relationships 

Marketing automation presents the ability to build and provide hyper personalized services for clients. This includes things like initial automation technology adoption and strategy, creation of email templates, nurture sequences, landing pages, as well as ongoing campaign assets, analytics, and optimization. Providing all these services ,in addition to the initial transition, makes it difficult for clients to change agencies. Not to mention it sets you apart from the competition, as many agencies have not yet integrated automation into their marketing strategy. 

Recurring Revenue 

Marketing automation is what can make an agency go from completing endless one-time projects, to being a consistent, must have resource for a number of companies. Marketing automation is necessary for almost any client and many companies struggle with technology. Many companies also struggle with knowing where exactly they need to personalize messages and where they shouldn’t. That’s where you should come in, and ultimately move towards a retainer-based relationship and consistent revenue. 

Proving Value 

Clients always want to know they’re getting the best ROI possible. When marketing automation is carried out correctly, there should be no issues presenting results. It gives you the ability to show measurable results with comprehensive lead-to-revenue reporting. Since it’s rooted in data, you’re provided the necessary numbers to help clients pinpoint what should be focused on and what should be tossed. Marketing automation also becomes more valuable and a better investment the longer it’s used. The more data there is, the more accurate the results will be, and can hopefully show month to month improvement. 

It’s Necessary to Stay Afloat 

According to Ad Age’s Agency Report 2018, U.S. agency growth is the slowest it’s been since 2010, except for those offering digital marketing services. With the need for digital services growing, marketing automation is basically becoming a must to stay in business. Companies need more data than ever to feel confident about their spending. Marketing automation can assist with all of these aspects when executed correctly. You can create new streams of revenue, attract new clients, provide real evidence of ROI and a service too complicated to take on in-house. 

 

Marketing Automation Mistakes 

A misconception has grown around automation that is can salve for any slowdown in marketing growth, including the need for generating new leads. This leaves many marketers with sophisticated tools automating the middle-of-the-funnel, but no real strategy or solution to generate new leads to nurture in the first place. This commonly results in marketers purchasing email lists to nurture instead of generating inbound leads. While this is a quick solution, it doesn’t work long term. This strategy fails to create a solid foundation for healthy, long-term customer relationships. Instead, it produces spammy content and incredibly low ROI. 

Another mistake is using marketing automation to force customers through a funnel with arbitrary touch points and irrelevant content. Marketers try to pass customers on to the sales department as quickly as possible, creating a disjointed customer experience. When marketing automation operates in a silo like this, points of friction are introduced that stall and strain what could have been productive, long-term customer relationships. Instead, there should be a contextual experience built on each customer’s individual needs. 

 

Final Thoughts 

Marketing automation can be a powerful and effective tool. To make it work it’s essential to understand all components and distinctions. Marketing automation should always be backed by an inbound strategy centered around the prospect, using all the information known about a person to inform the automation strategy. The ultimate goal is to deliver the information people need to make a purchase, when they need it, right where they’re looking for it. 

 

More From Onimod Global 

At Onimod Global we are experts in marketing automation and customer relationship management software. Our work is creating digital synergy and cross-channel digital marketing campaigns driven by machine learning analytics and human intelligence. Together ensuring your brand meets the consumer when and where they need them. Learn more about what we do, or become a client today. 

 

 

Generation Z Marketing Strategies

/in /by

Gen Z now makes up 26% of the population and comprises 48% of the total media audience. Their spending power is estimated to be between $29 and $143 billion, without taking into account their influence on household spending. They are a formidable consumer demographic, but the generation gap leaves some marketers struggling to successfully reach them. 

It is true that conventional digital marketing strategies rarely work and there has yet to be a complete consensus of which methods are most effective. But experts are starting to come together to compile their best recommendations and guidelines for successfully marketing to Generation Z. 

 

Highlight Social Awareness 

This generation has a heightened awareness of issues plaguing our society and the rest of the world. They know that what’s occurring now has the ability to strongly impact their futures. Which is why if they discover that a company is engaging in objectionable practices, they will avoid doing business with them at all costs, while making it widely known. Conversely, brands that are positively contributing to society or the environment have the opportunity to be strongly supported by Gen Z. As individuals they have varying beliefs, but they share a number of ideals such as inclusivity, multiculturalism, social justice, environmental awareness, and anti-capitalism.

A great example of a company that has done this is TOMS Shoes. For every pair of shoes purchased, they donate another pair of shoes to a child in need. These are the kinds of campaigns and practices that this generation looks for before fully getting behind a brand. 

 

Focus on Mobile Platforms 

75% of Generation Z selected a mobile phone or smartphone as the device they use most. This means strategies aimed at desktop users are no longer effective, especially when it comes to eCommerce web designs. A study performed by Google revealed that Gen Z mostly uses smartphones to make online purchases, and highly prefer online shopping in general. This means all web designs must be mobile-friendly, the checkout process needs to be simple, and content must be created with mobile devices in mind. Voice search is something else to keep in mind, as its use is on the rise with Gen Z. So it’s important to produce website content which conforms to patterns from everyday speech.

 

Be Personal and Relatable 

Generation Z was raised on the internet, they’ve seen everything there is to see. Which means using traditional sales ad and blatant customer manipulation attempts will fail miserably. Aggressive ad copy should be replaced with relatable and relaxed language. They will only pay attention to ads that are directly related to personal needs and desires. They expect retailers to offer a more personalized experience based on the customer’s shopping habits and preferences. This can be accomplished by creating targeted landing pages, publishing content aimed at the right buyer personas, and giving personal replies to messages on social media.

 

Use Each Social Media Platform Differently 

Social media has been a part of Generation Z’s entire lives. They’re highly aware of what each platform is best for and use each reflectively. Which means you can’t advertise to them in the same way on every platform. Response Media’s study reveals that Gen Z: 

  • Showcase their aspirational selves on Instagram
  • Share real-life moments on Snapchat
  • Get the news on Twitter
  • Glean information from Facebook

Instagram is also most used for brand discovery, with 45% of teens using it to find new products. And YouTube is used most for shopping recommendations, followed by Instagram, then Facebook. These are all things that should be closely kept in mind when conducting social media campaigns, sharing content, etc. 

 

Create Quick, Effective, and Visual Content 

It’s a common misconception that Gen Z has an outrageously short attention span, 8 seconds to be exact. In reality, they actually possess a sophisticated filter that comes from growing up surrounded by a deluge of information. So yes, you have very little time to convince them that your content is worth their time, but if it is, they can focus (or binge) long enough to complete in-depth research on any topic. 

Additionally, 71 percent of 13 to 17 year olds spend more than three hours a day watching online videos. But that doesn’t mean you can throw any video advertisement in front of them and they’ll pay attention. On average, Generation Z clicks “Skip” on skippable video ads after only 9.5 seconds. It all stems back to growing up in an information overload environment. This means you need to start focusing on only giving them the most necessary and important material. 

 

Final Thoughts 

When it comes to marketing to Generation Z, the most important thing is to forget all the misconceptions. They are not a generation of unintelligent, short attention spanned, detached kids that are dooming digital marketing for the rest of the generations. Every new generation of consumers means shifting marketing tactics and best practices in order to continue driving revenue and growing as a brand. When you execute your digital marketing strategy correctly, Gen Z can bring in major revenue, their own as well as revenue from their parents. They care about social responsibility, authenticity, and personable customer experiences. Brands have the opportunity to start engaging with socially active, highly motivated young people. They want to connect with companies, lead a following, or even become loyal brand ambassadors. Generation Z presents a new challenge that may just not seem worth it to some, but they offer the opportunity for huge payoffs with a little bit of work and understanding. 

 

More From Onimod Global

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

 

 

5 Steps to Creating a High Converting Landing Page

/in /by

Customers arrive on a landing page through social media posts, paid advertisements, and various other content. If your landing page is ineffective, all the ad dollars and resources put towards getting these customers there was essentially a waste.

A quality landing page has the potential to increase leads, sales, and gain valuable information on potential customers. Creating highly effective landing pages can seem like a difficult task, as there’s no one-size-fits-all template, but there are a variety of landing page best practices. These combined with understanding your target audience and dedicated effort, building a high converting landing page will be much easier. 

 

1. Focus on Responsive, Mobile-Friendly Designs 

In 2018, 52.2 percent of all website traffic worldwide was generated through mobile phones. No matter the industry, it’s smart to make mobile design a priority. This means using: optimized images, shorter sentences, bullet points, headings, and subheadings. Mobile-optimized landing pages include a lot of white space and can be easy to read at a quick glance. Performance is also important, as conversions won’t be likely if page speed is low or chew up data. 

Mobile-optimization also forces conciseness and high design focus. Screen space can’t be wasted on extra unimportant content or fluff. The message should be focused on the action you want the customer to take. The less-is-more design approach results in a more concise and engaging final project. 

 

2. Have One Clear Call-To-Action 

The call-to-action is the number one, most important element that should be included on every landing page, as it’s what turns visitors into real customers. 

What should be focused on first is the text. Powerful, direct, and urgent language is key. What makes you unique and would create an emotional drive in customers? If possible try to communicate one or more of the following: they are getting something for free, they are getting something exclusive, you are solving their problem, or they have limited time to act. 

Some other elements that increase the effectiveness of call-to-actions are contrasting colors, buttons instead of links, and ensuring its visibility. Most companies and sites have a set color scheme, which is great, but you don’t want your CTA to blend in. Make it stand out by using contrasting, yet visually appealing colors. It also doesn’t need to be at the bottom of the page. It should be placed where the user’s eye naturally goes. This is something that may require A/B testing. 

 

3. Use Visuals 

The brain processes images 60,000 times faster than text. Meaning that visitors are immediately affected by the images on the landing page. As pictures are selected and placed, remember that they should be relevant to products and services, and high quality. 

If you’re selling a physical product, a high quality image should be displayed on the landing page. If you’re selling a service, the primary purpose of the image is to grab users’ attention and demonstrate relevance to them. 

And since the images are the first thing the user processes, you want that impression to be a good one. It has the potential to shape the visitor’s impression of your brand before they even make it to the ad copy. Which is why this isn’t a great place to use stock photos or quick photoshop jobs. Marketers have the opportunity to give potential customers a visual understanding of what they stand to gain with their product or service, and set themselves apart from the competition.

 

4. Have User and Search Engine Friendly Formatting 

Along with a mobile-friendly design and quality content, the page also needs to be formatted well, starting with a solid headline. It should compelling, something that will keep visitors reading. Touch on a main point that’s relevant to readers and hints that you have a solution to their problem. It’s also beneficial to use emotional power words. The most effective emotions to appeal to are anger, greed, and fear. “Stop getting ripped off!” “Free exclusive gift!” “Only 24 hours left!” are all possible headers appealing to these emotions. 

After you’ve established a heading that meets all the criteria, break the rest of the content of the landing page into segments. Each segment should have a subheading of its own that makes sense. This way if a reader is skimming the page they can skip to the section they’re looking for or read what is most relevant for them. Not only are headings and subheadings helpful for visitors, it helps search engines as well. Landing pages can be more easily indexed by Google and other search engines when they’re logically structured. 

 

5. Show You’re Reliable 

High converting landing pages always contain an element of trust. Include various pieces of evidence that show you can be trusted and are a reliable company, since you’re most likely asking visitors to give up some kind of sensitive information. There are five types of evidence best used to show trustworthiness.

The first is high quality landing page copy. There should be absolutely no spelling or grammatical errors. This makes visitors wary because it seems unprofessional, gives the sense that the website was thrown together, and thus unreliable. There are many tools that can help with spelling, grammar, and guides for clear landing page copy.

Proof of expertise and experience is also essential for reliability. Things such as: established in 1995, over 50,000 satisfied customers, licensed in 50 states, officially certified, member of the local Chamber of Commerce, etc, all communicate an important message. It reassures potential customers that your company is experienced, qualified, and have taken the prerequisites to earn and deserve your trust. 

Social proof, direct and indirect, is great evidence. Indirect includes social media follows, number of subscribers, likes, and shares. The more social engagement you have, the more trust you can earn. Indirect social proof can also be things like reported revenue, employee size, and other factors that bring your business clout. Direct social includes positive reviews, testimonials, and positive quotes from customers or influencers in your niche. It’s one person telling others “I had a good experience,” The simple truth is, trust begets trust.

Personal connection is next. Earn visitors trust by letting them get to know you and your business. This could be things such as a personal story, video, company bio, history, photos, etc. It helps when customers can put a name and face with who they’re doing business with. 

Lastly, evidence of security is very important. Most IT and security software vendors will give badges to their customers. You should place those on landing pages to indicate to customers that you have taken steps to ensure they’re information is protected, especially when it comes to personal or financial data. 

 

Contact Onimod Global 

Struggling to make your landing page convert or just need some digital marketing advice? Contact us! We are experts in all things digital marketing including SEM, Web Dev, Automation, Analytics, and much more. Learn more about what we do here, or keep up to date with all things digital marketing on our news page. 

 

 

The Best Post-Cookies Digital Marketing Strategies

/in /by

Marketers have been predicting the death of cookies since 2017, and yet it’s still holding on. Safari and Firefox already block third-party cookies by default, and Google Chrome is soon getting the controls to follow. This has been regarded as the “nail in the coffin” for cookies, meaning the end is finally in sight. 

What exactly does this mean for digital marketers that have been relying heavily on cookies for so long? If that includes you, there’s no need to worry. Marketing as we know it will survive. There are a number of more effective data sources being developed, as well as plenty of tactics to break and replace the cookies habit. 

 

People-Based Marketing 

People-based marketing combines real-time behavioral data with first party brand data to create a cohesive marketing system, centered around the individual consumer. This behavioral marketing method does not rely on third-party cookies. Instead it allows brands to use a proactive approach, creating a marketing strategy that’s ready to meet the user wherever they choose to engage. 

A successful strategy includes three key elements: Identification, Data, and Automation. 

Identification: This is the process of identifying and connecting consumers and their devices, with the ultimate goal of ensuring persistent, cross-device recognition for a single view of the customer. This is necessary because most consumers do not spend time online on a single device. A typical consumer navigates through various devices – desktop computers, smartphones, and tablets, while looking at the same products. If the full customer journey is not tracked well, it could lead to incorrect assumptions about their behavior. These assumptions can cause inaccurate data, ultimately resulting in poorly designed marketing campaigns. 

Data: Brands have an abundance of data on each customer, from purchase data to email engagement to device information. Until recently it was impossible to actually put this data to use, due to limitation certain channels have put on it. With the identification-first approach, we can now tap into the dunes of dark data since it all ties back to the first identifying point – the email address. Now, brands can organize all their data the “people-based way,” attributing every piece of data to the single individual in question. And it’s not just historical data, brands can refer to real-time behavioral data like their device, their interaction with your website, their carts, as well as the products and categories they visited while browsing. Linking together these data points allows brands to get a singular view of the customer.

Automation: Instead of relying on cookie-based data, people-based marketing automation relies on first party-based targeting. Brands unlock a singular view of consumers, one that anchors all of the data discussed above to a single email address. As a result, brands can automate their marketing approach across all devices and all channels under a single cohesive marketing strategy. The power of people-based marketing stems from the fact that it looks at the business’ lowest common denominator, the consumer, as opposed to a specific channel or device.

 

Contextual Advertising 

In the simplest terms, contextual advertising is advertising on a website that is relevant to the page’s content. In traditional contextual advertising, automated systems display ads related to the content of your site based on keyword targeting. This is not a new strategy, but keyword contextual based advertising is one of the best options to cookies-based behavioral targeting. The downfall to behavioral targeting is that you may be getting shown ads for things you would never really buy as an everyday consumer. With contextual advertising you’re only shown ads based on the content you’re looking at, not your overall behavior profile. 

Google AdSense is the ideal platform for this type of advertising, giving you the ability to place, images, videos, or text ads on pages of participating sites. You can put dynamic content in front of people that weren’t necessarily searching for you, but were already interested in your field of industry. YouTube advertising, which is a part of the Google Ads System, is another contextual advertising opportunity. For example, you could show a brief video game ad right before a video game tutorial YouTube video. 

The move to contextual targeting will also mean a move back to focusing on producing and distributing relevant content. Extremely specific ads need to be created for equally specific keyword groups and site pages. User relevancy should be maximized, which in turn maximizes clicks, conversions, and ultimately ROI. 

 

Final Thoughts 

The disappearance of third-party tracking may be unsettling at first, but most marketers are starting to believe tracking cookies are no longer needed. Apple’s Safari and the GDPR made the method increasingly unattractive and the expectancy of stricter privacy regulations is why Google is planning on joining the “cookies ban” bandwagon. Moving forward it’s going to be all about exploring new technologies, innovation, and striking a balance between profit and privacy choices to avoid another wave of consumer backlash. Utilizing first-party data that you can get when people intentionally engage with your brand is the first step toward accomplishing this.

 

More From Onimod Global

While there’s no avoiding the changes to come, you don’t have to face these challenges alone. Onimod Global is here to help, with expertise in every area of digital marketing, including SEM, SEO, Social, Web Dev, Graphic Design, and more. Receive the highest-quality customer service, 24/7, at an affordable rate. Learn more about what we do, and start your project today.