Tag Archive for: social listening

5 Ways Social Media Can Benefit Your Business

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With billions of active users, social media is a goldmine for companies looking to build brand awareness, acquire new customers, and increase customer loyalty.  Here’s how to make sure you’re taking advantage of the dynamic capabilities social media has to offer. 

Social media platforms like Facebook, Twitter, and Instagram are not just a place for sharing photos and messages but also powerful tools for businesses to promote their brand and connect with customers.

A business without a social media marketing plan is certainly at a disadvantage in today’s digital world. Whether you’re a large B2B enterprise organization or a small e-commerce business, we will explore five ways social media can benefit every part of your company and marketing strategy.

1. Changing Customer Service

Social media has transformed customer service in many ways. Businesses today are under mounting pressure to provide exceptional customer service to their fan base, as negative comments can quickly spread and damage their brand reputation.

In the past, customers would have to call a company’s customer service hotline or send an email to resolve an issue. With the rise of social media, customers can now reach out to businesses through their social media accounts; getting their questions answered and issues resolved easier and faster.

As mentioned, social media also provides a more public forum for customers to voice their opinions, which can be positive and negative. By becoming more accessible, transparent, and interactive, social media allows businesses to build stronger customer relationships. By responding to comments and messages promptly and addressing any issues professionally, companies can demonstrate their commitment to customer satisfaction and build trust with their followers.

2. Building Brand Awareness 

In today’s digital age, social media has become essential for businesses to build brand awareness. By creating a solid social media presence, businesses can establish themselves as industry authorities and increase their reach. This is especially important in a competitive market where thousands of competing businesses are fighting for the attention of your potential customers.

By consistently posting high-quality content and engaging with their audience, businesses can stand out and establish a loyal customer base. In addition to increasing brand awareness, social media can help businesses monitor their brand reputation and address any negative feedback. By staying on top of social media conversations, businesses can resolve customer complaints and maintain a positive image.

3. Helping Your Brand Stay Relevant

Social media has become a critical platform for businesses to stay relevant in today’s fast-paced world. With trends evolving at lightning speed, social media is where trends are born and spread. To keep up with emerging trends relevant to your audience, it’s crucial to keep your finger on the pulse of social media.

Social media is not just about trends. Social media is a vital component of a long-term brand strategy that helps businesses stay top of mind for years. Brands that ignore or neglect their social media presence risk becoming irrelevant and being abandoned by their communities.

In the face of fierce competition for consumer attention, you must tune into conversations around your brand and industry. Social listening is a valuable tool that allows businesses to analyze what people say about their company. Businesses can build a stronger brand image and foster deeper connections with their customers by engaging with their audiences.

4. Revamping Your Sales Strategy

Social media has become an essential component of a successful business marketing strategy. With the ability to target specific audiences and track engagement and conversions, social media advertising offers a cost-effective way to reach new customers. By creating targeted ads and optimizing them for specific goals, such as website traffic, or sales, businesses can increase their return on investment (ROI) and drive revenue growth. Social media can also nurture leads and build customer relationships through personalized messaging and content. By leveraging the power of social media in their sales strategy, businesses can achieve their sales goals and gain a competitive edge in their industry.

5. Helping Build A Brand Community

Engaging with customers on social media is critical for businesses to stay culturally relevant. According to The Sprout Social Index, 41% of marketers agree brands that actively engage with their communities are culturally relevant. Promptly responding to messages and reviews shows you value your customers’ opinions. With brand community, businesses can build trust and foster deeper connections with their audience.

Social media is another tool allowing businesses to showcase their personality and humanize their brand. By creating authentic and relatable content and engaging with their followers, businesses can stay relevant and top of mind for their target audience. In today’s digital landscape, where customers have high expectations for personalized and responsive brand interactions, social media engagement is essential for businesses to remain competitive and succeed.

If you’re struggling to connect with your audience, working with a digital marketing agency can help.

Working With Onimod Global

Working with an experienced social media marketing agency can be an invaluable investment if you’re having difficulty connecting with your audience on social media. At Onimod Global, we are experts in providing various digital marketing solutions for every type of business and industry. Our talented social media team excels in content creation, webinar marketing, SEO, and more, as we stay attuned to the latest technological advancements in the digital marketing industry. For a full list of our offerings, see here.

Final Thoughts

Social media can benefit every part of your business, from building brand awareness to improving employee engagement. By creating a social media strategy and leveraging its power, businesses can drive sales, increase customer loyalty, and build a strong company culture.

At Onimod Global, we’re passionate about our experience in brand strategy and social media advertising to help businesses succeed with modern marketing strategies. Contact us today to learn more about how we can help elevate your business to the next level.

What is Social Selling?

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In 2023 cold calls simply don’t cut it anymore. As the digital landscape evolves, businesses are turning to social media to reach and engage with new customers. And while social selling has been around for a few years now, many organizations are missing out on this new marketing strategy. 

With more consumers turning to the internet to find products and information, businesses that are not utilizing social selling are missing out on valuable opportunities. In this blog, we’ll explore the importance of social selling in today’s business environment and provide practical steps for implementing a successful strategy.

Get ready to level up your marketing strategy and tap into the power of social media.

What is Social Selling?

Increasingly, the opinions of our social network and other consumers factor into our buying decisions.  Research shows Millennials and Gen Zers are 4.1x more likely to say that user-generated content (e.g., product reviews, photos, or testimonials from other customers) is important when they’re considering a purchase. In this era of hyper-connected customers, social selling takes on a new prominence.

Social selling involves utilizing digital platforms to reach potential customers and establish connections. This method is a crucial tool for sales professionals seeking new leads and connections with relevant individuals.

A report conducted by LinkedIn’s “Global State of Sales 2022”, estimated one-third of sellers have successfully closed deals worth over $500,000 without physical interaction with the buyer. Additionally, 89% of customers are more likely to consider a brand if the seller demonstrates a change in their approach.

So how do you become a social seller? If your business and sales employees are already using social media, their best bet is to leverage those networks as sales channels.

Choose Your Network

When it comes to social selling, not all social networks are equal. Different social networks have different strengths and weaknesses, and what works for one business may not be effective for another. To maximize your results, it’s essential to understand the unique features and demographics of each social network and tailor your approach accordingly.

For instance, if your business operates in the B2B space, LinkedIn may be the most effective platform for making connections with other businesses. On the other hand, if you want to find and follow people in your industry, Twitter may be a better option. It’s important to look at engagement rates and determine where your target audience is active to make informed decisions about which social networks to use. By doing so, you’ll be able to reach the right people and achieve your business goals more effectively.

Make a Target List & Know Your Audience

Knowing your target audience is key to successful social selling. To get the most out of your efforts, it’s important to have a clear understanding of the companies or individuals you want to connect with. Creating a list of these target prospects can help you focus your efforts and ensure that you’re spending your time and resources on the right people.

When creating your target list, consider factors such as industry, job title, location, and size of the company. Having a clear understanding of your ideal customer profile will allow you to craft a messaging strategy. This will resonate with your target audience and help you build meaningful relationships. By taking the time to identify and understand your target audience, you’ll be able to maximize the return on investment of your social selling efforts and achieve your business goals more effectively.

Post Relevant Content and Be Consistent

Content is a crucial component of any social selling strategy. By finding and sharing relevant and interesting content with your target audience, you can position yourself as a trusted resource and establish credibility with your prospects. This content doesn’t have to be directly related to your company or products, but it should be relevant and of interest to your target audience.

Sharing media articles, podcasts, webinars, and other resources can help you demonstrate your expertise and provide value to the right people. By doing so, you’ll be able to build trust, establish relationships, and create opportunities for engagement and sales. Remember, the goal of social selling is to provide value and help your prospects, not to push products or services. By focusing on adding value, you’ll be able to achieve better results with your social selling efforts.

Implement Social Listening Tactics

Social listening is a valuable tool for businesses looking to stay informed about what’s happening in their industry. By implementing social listening, you can see what customers are saying and keep an eye on your competitors. This can help you stay ahead of any emerging trends. It can also help you resolve issues in a timely manner. Staying informed and engaging with your audience will allow you to build stronger relationships. Eventually it will lead to better results with your social selling efforts.

Final Thoughts

Social media continues to play a significant role in the sales process and companies need to stay up-to-date with the latest trends in order to succeed.  With the right marketing strategy (and agency) in place,  you can help drive growth and increase revenue.

At Onimod Global, we are dedicated to helping businesses achieve success with their modern marketing strategies. Whether you need help identifying and targeting your ideal audience or creating valuable content to engage with potential clients, our team has the expertise and experience to help you reach your goals.

Contact us today to learn more about how we can help with your 2023 digital marketing marketing strategy.

The Importance of Social Listening

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Social listening is an invaluable marketing tool that not enough companies take full advantage of. It allows you to track, analyze, and respond to conversations about your brand, competitors, and your entire industry online. If you don’t have a social listening strategy in place, you’re missing out on critical insights.

 

What is Social Listening 

Social media listening is analyzing conversations and trends happening, not just around your brand, but your industry as a whole, and using those insights to make better marketing decisions. Social listening is not the same as social monitoring. Social monitoring involves tracking and responding to messages about or sent directly to your brand. Social listening helps you understand why, where, and how these conversations are happening, and people’s in-depth thoughts, not just their tags and mentions of your brand specifically. It can assist in forming future campaigns, improving content and messaging strategy, and building effective and impactful brand partnerships. Social listening is all about understanding the bigger picture. 

 

The Benefits 

Reputation Management 

This is the most common reason companies perform social listening. Companies can monitor mentions of their products and track overall brand health. Following conversations around your brand can allow you to illuminate consumer attitudes and sentiment drivers. Social media has become a leading customer service platform, and where customers prefer to complain. Whether it’s to a brand or just about one in general, customers openly share about any problem they’ve encountered. Other customers often judge brands by how they respond to these complaints. Companies that respond promptly with professionalism and empathy keep customers and gain new ones. 

Market Research 

Social listening can supplement – or sometimes even replace – traditional market research strategies. Traditional market research methods such as surveys, focus groups, interviews, etc. only reflect attitudes of a small group of people at one point in time. The information gathered can be time-constrained, selective, and skewed. Social media analytics can produce data in hours or days, as opposed to the weeks and months for conventional methods. When the information gathered is unprompted it’s more likely to reveal consumers’ true, unfiltered feelings. Social media listening can help quickly identify market issues, consumer concerns, and preferred product features. For most companies, their markets are constantly and rapidly changing. Those fail to keep up quickly get left behind, such as BlackBerry and Nintendo. 

Competitor Analysis and General Research 

The purpose of social listening doesn’t just stop at your brand, you can also monitor competitors, as well as just any general phenomenon being discussed online. Occasionally checking a competitor’s website doesn’t really give the full picture about how they’re performing in the space. Companies can gain a wealth of competitive intelligence through monitoring what’s being said about your competition on social networks, in the general media, on discussion boards, etc. This can give you data on new product development, marketing strategies, product positioning, key consumers, and any PR activity. Identifying competitors’ strengths, weaknesses, and successful/unsuccessful strategies can help you determine things to try and avoid. 

Additionally, you can monitor anything in general that you find relevant to your brand. Whether you’re a journalist writing an article on a political issue, a charity wanting to evaluate the volume of conversations around a social cause, or an entrepreneur looking to start a business and doing market research, social listening can assist you. 

Identifying User-Generated Content and Potential Influencers 

Consumers frequently post photos and videos praising products online. User-generated content can be an enormously effective and affordable way to market yourself. Countless studies have shown that consumers trust recommendations made by other customers more than brands, especially if the consumer has influence. Social listening enables brands to find this type of content, amplify it, and repurpose it for marketing purposes. 

Through social listening you can also identify the impact and reach of your brand mentions and find who your most influential advocates are. If you’re looking to partner with an influencer, you can create a social listening alert for your industry and see who are the most influential people in your niche. It’s also smart to note competitor’s influencers because they would likely make a good fit for your brand as well. 

 

The Top 5 Social Listening Tools of 2019 

 

 

 

 

Conclusion 

Social media is an invaluable resource for insights and trends in consumer behavior that not enough brands take full advantage of. Social listening tools continue to get more powerful and affordable as more brands turn to them for market research, customer insights, competitive analysis, and to gain leads. If you settle on purchasing a tool it’s important to remember that just monitoring isn’t enough. To make it worthwhile, you need to act on the data. Which means engaging with customers that are mentioning you, spotting trends to adapt to your marketing, customer services, and product strategies, with the overall goal to better serve your customers. 

 

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