4 Tips To Maintain Customer Loyalty And Trust

Customer loyalty and optimism is at the top of most companies’ list of things to be concerned about during COVID-19. The way companies react to the current crisis and publicly treat their customers will significantly alter their reputation for years to come. By putting your customers’ interests first, this can be a time for your company’s brand to lead. Make sure your customers know that they matter with these 4 tips on customer relationship management.

Communicate to customers.

Sometimes it can be be as simple as letting your customers know you care—even if they aren’t buying as much product or services from you at the moment. Remember that your voice can also carry, and many of your customers may have customers as well. Your audience can reach much farther just by being in touch and creating customer loyalty.

Develop new ways to work with your customer.

Travel and in-person meetings are naturally the first problem many companies face when it comes to social distancing. In this case, educating your employees who need to travel on the ways to mitigate the spread of the virus is first and foremost. This is just the beginning of how the world we continue to operate. The effects of COVID-19 on the philosophy and operation of work. As remote work becomes more common, look to the departments in your company that work efficiently with remote teams.

Team up with local business.

We are, quite literally, all in this together. There isn’t one person or company not affected by the COVID-19 crisis. Team up with your local community stores to support small business and demonstrate an empathy towards your community. For example, a group of restaurants forced to close by government could combine kitchens and develop a group online service.

Be true to your brand and purpose.

This is an opportunity for you to show current and potential customers what your brand is really all about. What is your brand? What is your purpose? People are paying very close attention to how the crisis is handled, and companies with a purpose also showing empathy will most likely emerge as market leaders. For example, airlines have always had filters removing virus and bacteria with a 99.9 percent efficiency. This current crisis gave them the perfect opportunity to educate customers about sanitation procedures that have always been in place building trust and confidence in their brand. Your solutions largely depend on your product or service, and this is also a time to get creative. A never-before experienced situation leaves a lot of room for innovation in the solution.

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How to Develop a Social Media Content Calendar

Many marketers swear by the use of monthly content calendars. While there are real benefits of using content calendars, they still have their pitfalls. They require a lot of time and effort, and sometimes those things can’t easily be spared. Not only that, but working strictly off a set calendar isn’t always the solution for everyone. 

Whether or not you need a content calendar depends on a variety of factors, but if you discover a way to develop one that allows for flexibility and creativity, the benefits can be endless. 

The Pros of Using Content Calendars

Consisting Posting 

Planning your posts ahead of time ensures new content gets pushed out regularly. Having your topics picked out ahead of time saves time and allows for more than one person to manage social platforms. Regular content dispersion is important because it means you avoid the typical ups and downs in traffic and audience that come from inconsistent posting. Through a content schedule, you spread out your content throughout the month, setting yourself up as a resource to be trusted.

Diverse Content 

When you come up with content topics everyday, it’s only a matter of time before they get repetitive. You’ll most likely revert to the same topics and posting style when you’re struggling to come up with something. When you lay all content out for a month, you’ll be able to better spread out certain topics, preventing you from becoming predictable and boring. 

Better Teamwork 

If more than one person works on a blog or controls a social media account, having a content schedule is key. Assigning topics will become much easier, and you’ll be able to do it much further in advance. It will also prevent any overlap in content and make sure everyone’s on the same page. 

The Cons of Using Content Calendars

Can Restrict Creativity and Flexibility

While careful planning and deadlines are what makes content calendars work, too many restrictions can stifle creativity and eliminate flexibility. Sometimes planning your blog content ahead of time can turn out to be counterproductive when your company’s goals change, roles shift, or strategies get re-imagined. It can discourage your team to think outside of the box. It may also prevent from responding to timely or relevant topics, which can make your brand seem out-of-the-loop. 

Can Seem Disingenuous 

Along with the inability to respond to relevant topics, scheduled content may also come across as disingenuous. For example, you might have scheduled a tweet about nice weather, just as a natural disaster hits your community. So while automated posts save time, they can come across as stale because they’re written days or weeks before it’s actually published. 

More Demanding 

Content calendars are only successful if the whole marketing team is on board and uses it. All the time you spend carefully planning out when, where and what to post ends up being a waste of time, if no one is actually sticking to the schedule. A way to combat this is by making sure that the calendar is easily accessible to all team members and easy to use. Also make adhering to the calendar a priority for your marketing team and hold people accountable for the content they are responsible for.

As we said before, content calendars are not for everyone. If you have a small team or don’t publish content that often, they may be more work than they’re worth. However, they can be very beneficial to many marketing teams. 

Creating content calendars can seem daunting, but they don’t have to be. If you’ve established that this is something that would be helpful for your business, here is a process that allows you to quickly and effectively produce weekly content, that allows for flexibility and creativity. 

How to Develop a Content Calendar that Allows for Creativity

(via Marketing Land)

Identify Key Audiences 

Think of four different customers that serve as examples of types of customers that serve as examples of the types of customers you’d like to land for your company moving forward. Pinpoint each customer’s unique challenges, emotions and values, as you’ll want the content to speak to those needs.

Identify Solutions

After identifying four key audiences, think of three solutions your business can offer to these four audiences. This could include different services, products, or value propositions. Then match up each of your three solutions with each of your four audiences. 

  • Solution A for Audience 1
  • Solution B for Audience 1
  • Solution C for Audience 1
  • Solution A for Audience 2
  • And so on until you have twelve broad topics to explore

Identify Categories 

The final step is to come up with a list of four content strategies that will allow you to approach each solution/customer pairing from a variety of perspectives. Some examples include:

  • Expert Q&As
  • Step-by-step Guides
  • Industry News
  • Listicles
  • Case Studies

Combine this list of categories with your 12 solutions pairings to generate 48 unique topics for a full year of content. The first example could be: Expert Q&A that addresses Audience 1’s challenges from the perspective of what Solution A offers. Try to address each audience in one post per month. That way, each month, you will address and provide content for all four audiences. 

Marketing Land advises to keep in mind that content isn’t just supposed to be brand promotions. Your content is supposed to provide value to readers. 

Final Thoughts 

Today, almost all businesses release some form of digital content. While calendars may not be worth it for everyone, they can be very beneficial for those that need them. If you think your company could benefit from a content calendar, but don’t know where to start, consider outsourcing a digital marketing company.

At Onimod Global we create monthly content calendars for our clients. As experts in social media marketing we know how to create visibility for companies in places their customers are searching, interacting, and engaging. . Take a look at how we’ve helped others, and learn more about what we can do for you.

How To Create Loyal Customers With Social Media Transparency

Customer loyalty is a priority and goal for all companies in existence. How to create those loyal customers is much easier than you may think, and it all has to do with transparency. According to the social media company, Sprout Social, 86% of surveyed U.S. consumers think it is more important than ever for businesses to be transparent.

 

Customers are much more willing to show loyalty to companies that are consistent with being clear in communication, open, and honest. For example, an 89 percent of U.S. customers are willing to give a transparent brand a second chance after a bad experience, and 85 percent are willing to stick with them through a crisis. These astonishing numbers prove that transparency is key to business success.

 

Gaining Trust and Sales From Transparency

Customer loyalty will come with your ability to communicate the message of transparency in the most effective manner. Customers that also purchase from you only on occasion poses an opportunity to convert them into being a loyal customer.

Typically, organic brands are very transparent because that information in their ingredient lists is crucial to their brand message. If you take a look at Horizon, the organic milk brand, you can locate any of their organic farms on their website as well as seeing their manufacturing processes, stories about the farmers and shipment processes. This is all given directly on their website with 100% transparency, making them an elite brand that does millions of dollars in sales each year.

 

The Role Of Social Media

In this same report, 81 percent of the group consumers say that businesses must be transparent on social media. This is more than they expect out of politicians (79 percent), friends and family (66 percent) and even themselves (71 percent). This adds a significant amount of pressure to a brand’s plate making sure they are proactive with mistakes and responding to customers at all times.

 

Here is an example of the makeup brand rising in popularity daily, Morphe, disclosing a mistake in production via Twitter to all 526,000 of their followers. It is statements like this, in addition to publicly addressing customer concerns, that consumers expect from businesses.

 

As relationships are continuously built through social media channels between brands and consumers, people want business to be more open and honest than ever, especially in public settings. Marketing teams that accept this expectation and do their best to treat transparency as a mandatory business practice are the most likely to retain customers and increase sales in doing so. Long-term, transparency is a differentiating factor that will motivate consumers to stick with your brand through a difficult times and to remain loyal over time.

 

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We would love to work with you and help you optimize your social media strategy for any event your company is hosting. To contact our experts or request a quote, please click here. We can’t wait to hear from you!

 

Receive Your Complimentary Digital Audit

How can you fix something if you’re not sure what’s broken? Fear not, the expert digital marketers at Onimod Global have the solution for you! Our team offers complimentary digital audits for your company to determine what areas of your current digital marketing strategy needs improvement.

 

What is included in the digital audit?

Our digital audits measure your organic, paid search and social visibility as well as identify any errors or issues with the website. The audit is to give you a solid grasp of what issues your online business may be experiencing.

The digital audit will include the following:

  • SEO Analysis
  • SEM Breakdown
  • Social Media Influence
  • Website Performance
  • Local Business Optimization

Onimod Global is a trusted Google Partner, assuring you that you’re working with the best in the business. A Google Partner is an online marketing company, trusted by Google. Look for the badge on our site, this recognizes companies that excel with Google’s products.

 

Account managers at Onimod Global work with a wide variety of clients every day, and there is not a single industry we don’t feel confident in creating a marketing strategy for. Not quite convinced? Check out the dozens of case studies on our site by clicking here!

Here you’ll see how brands and companies are innovating and driving impact with their marketing strategies using Onimod Global.

 

Ready for your digital score?

Simply visit our digital audit page, and enter your information for a complimentary digital audit. We cannot wait to work with you!

How to Refine Your Content Marketing Skills

In advertising there are few things more important than copy. Your specific choice of words are what strike a chord with your audience. They are the reason that readers continue to the end of your article. So, how do you become an expert in content marketing?

Well, this article makes no guarantees but the digital marketing experts here at Onimod Global are confident that the following tips will greatly improve your content marketing abilities.

Making Headlines

Your content should always begin with an attention-grabbing headline. Such a headline can be difficult to create as you must not only convey the essence of the content but you must also peak the interest of the viewer.

Some general rules to remember when generating a remarkable headline are as follows:

  1. Be Specific: Get right to the point of your article in the headline. Make sure that the audience is aware of what the article is really all about.
  2. Be Descriptive: Try to paint a picture with your words. This does not mean that you need to use overly complicated jargon from a thesaurus, but rather that you should describe the subject of the piece carefully and colorfully.
  3. Ask A Question: This particular method can easily become cheesy but the key is to sound less like a 30-second infomercial and more like a concerned colleague or friend that is personally addressing the reader. Focus on appealing to the needs and wants of the reader rather than simply trying to sell your product.
  4. Do Your Homework: Did you know that the best opener for a headline is “X Reasons Why..”? These are the types of things that you should know if you wish to consider yourself a serious content marketing specialist.

The Next Step

Unfortunately, expertly crafting a unique and engaging headline is not the hardest part of content marketing. The true challenge lies in getting the viewer to actually start reading your content. Whether this be in the form of a click or a purchase, the objective remains the same.

In the process of content creation that is aimed at making conversions, you should bear a few things in mind:

  1. Start Out Strong: Your opening line needs to be as equally engaging as the headline you just wrote in order to keep the attention of the reader.
  2. Seamless Transitions: As you move between paragraphs you should be aware of how well each sentence is flowing into the next. A disjunct phrase could cause the reader to stumble, and possibly even close out of your article altogether.
  3. Don’t Forget A CTA: At the end of each content piece there should always be some sort of call to action. This is how you redirect the reader back to other genius content that you have created, or to some other sort of resource that is relevant to the subject of the article.

More From Onimod Global

As we have guided you through this exceptional list of to-dos in the world of content marketing, it would be shameful for us not to take our own advice, which is why we invite you to visit the Onimod Global News Page to stay up to date on all of the latest and greatest trends within the digital marketing industry.

The Ultimate Marketing Strategy for Your E-Commerce Company

Many e-commerce companies cower in fear of its industry leader, Amazon. In just a few short years this online retailer has grown to gather nearly $178 billion in 2017.

Through several key strategic moves such as its recent acquisition of Whole Foods, Amazon has been able to successfully eliminate or minimize the impact of its competition. This wild success leaves many within the e-commerce industry to wonder where exactly they fit.

Fortunately, changing consumer purchasing patterns are helping to provide and even bigger market for all online retailers. But how exactly does a small e-commerce company successfully compete in this type of fierce environment?

Niche Market Strategy

Many e-commerce companies have found a solution with a niche marketing strategy. This type of strategy focuses on an unmet or underserved need of consumers. Since the need is not being met appropriately, these niche brands are providing services that do just that!

Many would assume that a company as large as Amazon would have it all, right? Wrong. Brands like Boxed, Brandless, and Dote are all filling in this needs gap, and as a result that have each seen pretty remarkable results.

Boxed

Boxed works to deliver bulk consumer goods without any sort of a membership fee. This company recognized that urban consumers struggle to purchase in bulk because of a lack of transportation.

Many people living in large cities do not own or regularly use a vehicle, instead opting for public transportation. This makes it impossible for such travelers to lug home bags upon bags of products.

Boxed perfectly caters to this need by providing large amounts of bulk goods delivered right to your door in a conveniently short amount of time. By carving out this specialized section of the market, Boxed has been able to enjoy substantial profits after finding ways in which they can reduce damage rates to packages, according to Adweek.

Brandless

The company Brandless has been able to achieve many of the same positive results by implementing its own unique niche marketing strategy. Brandless primarily operates as a company that provides complete honesty and transparency to their customers.

Brandless carries thousands of products that do not have any association with a particular brand. This generic packaging and advertising cuts significant costs and allows consumers to bypass the usual marketing jargon and head straight to the actual product and its contents.

This strategy is effective for two reasons: it saves money and it makes the consumer feel more informed and aware of the products they are purchasing. Such abilities have been incredibly popular with the Millennial generation.

Dote

This company specifically targets young women by creating a “mobile mall” that they can shop through using their phone. This single platform combines apparel from more than 130 retailers, which allows consumers the ability to shop through thousands of different items all at once without having to travel to each individual website.

Dote has succeeded in creating a personal and comprehensive experience for their users, and it is all easily accessible to boot. Consumers have become so enthralled with Dote that according to Adweek, they visit the app an average of 3.9 times a day.

Conclusion

All of these brands have achieved greatness, even in the wake of powerful e-commerce giants like Amazon. The key is to differentiate in any meaningful way that you can. While this may not necessarily be the one and only strategy, it does seem to be quite effective.

For more information on marketing strategy, please visit the Onimod Global news page! Our content creation specialists regularly publish new content relating to current industry events and trends.

How to Digitally Optimize Your Campaign for the Hotel Industry

One of the most inspiring aspects of digital marketing is that it can be useful across an incredible number of different industries. Each industry comes with its own unique strengths and caveats, and the industry of hospitality is no different.

Step One: Strategize

Of course, digital marketing success cannot be achieved by simply setting up a campaign through Bing or Google. This action does not make you a search engine marketing expert. In order for any marketing campaign to be successful, there needs to be a certain amount of effort put into formulating a strategy.

This basic and primary phase is so often understated or ignored, and unfortunately this ignorance can cause serious problems down the road. It is not enough to just generate leads. Instead, you should be focused on gaining quality conversions. What is the use in having thousands of respondents who will never actually book a stay in your hotel?

Step Two: Make Use of Your Resources

When it comes to advertising for your hotel, there are many different digital tools that you can utilize. A major advantage to digital marketing is that it gives you the ability to generate quality leads for a relatively low price.

In the world of digital advertising, two major brands dominate; Google and Facebook. These will be your go-to ad platforms as you begin to construct a digital marketing campaign for your hotel.

These two platforms possess several strengths such as:

  • Low cost per conversion.
  • Localized ads to target consumers currently located near you.
  • Mobile ads that appeal to the preferences of consumers today who are looking for ease and convenience in their purchases.
  • Native advertising throughout the regularly used social media and search engines that consumers use in their every day routine.

The list goes on, but these four reasons alone are enough to peak the interest of any hotel brand. There are also many other platforms that your brand can utilize, but these two advertising platforms should serve as a good baseline for your first steps in digital marketing.

Step 3: Review and Revise

It is always important to review a campaign before it is launched. This final step helps to rid the campaign of any minute errors that may not have been noticed the first time around. Taking a second look also provides the marketer with the chance to make sure that all ads align directly with the campaign’s mission. It can be fairly easy for a digital campaign to split off into a slightly different direction as it is making its way through the construction process.

This stage also provides a period in which you can review your other marketing sources and make sure that they are up to date. For example, many brands neglect their website and the incredible impact it has upon their brand. Brilliant and engaging ads will do little to convince a consumer of quality when all ads lead back to a broken and outdated website.

More From Onimod Global

As always, the digital marketing experts from Onimod Global are here to make sure that you receive the best information possible regarding the digital marketing industry. Our content specialists frequently publish new content pertaining directly to industry news and trends.

To access our full compilation of news articles, please click here. Thank you, and we look forward to providing you with more digital marketing insights soon!

Unilever CMO Collaborates with Platforms for Better Digital Advertising Standards

Keith Weed, Unilever CMO, believes that many platforms have not yet caught up to the innovative technologies of today. As a result, many of these platforms are serving poor quality advertisements to consumers, with little recourse.

Ongoing Topic of Conversation

Procter & Gamble CMO Marc Pritchard has voiced many of these same concerns. Generally speaking, Pritchard is focused on 4 ways in which brands should rethink their current digital marketing tactics:

  1. Transparency
  2. Ad Quality
  3. Mass One-to-One Marketing
  4. Messages For Good

To learn more about Pritchard’s digital marketing strategies, please read through our article, “Digital Marketing Advice From Procter & Gamble’s Chief Brand Officer”.

While Weed and Pritchard share similar concerns, they are each handling these concerns in very different ways. Pritchard has been much more forward about failures within the digital advertising industry, and has presented an ultimatum to platforms that facilitate such services.

This ultimatum basically consists of the platforms correcting their mistakes and producing a better performing platform, or risk immediately losing business from major companies like Procter & Gamble.

A New Approach

Rather than publicly address platforms with harsh ultimatums, Weed believes it is in the best interest of all (the company, the platform, and the consumer) for large corporations to work alongside these platforms to create a better experience for the end user.

In his own words, Weed expressed to Adweek that, “This has gone beyond us talking internally within the industry about the efficiencies of the media supply chain. This is now impacting trust as a societal level, which I think brings great urgency.”

Even with Weed’s compassionate understanding toward platforms, Unilever has begun shifting their ad dollars around. Weed freely admits that the company is indeed moving money around to spaces that meet their higher standards in the viewability and third-party verification of digital ads.

In the end, what matters most is the user and their experience. Both Weed and Pritchard are trying their very best to better this experience, despite their different approaches. However, their efforts are likely to produce results that all digital advertisers can enjoy going forward.

Creating a Highly Proficient Digital Company Culture

Company culture is a relevant topic for any industry. However, statistics show that workplace culture is particularly impactful in the digital space. Respondents to a McKinsey&Company survey reported “cultural and behavioral challenges” as the most significant challenge to meeting their digital priorities.

Expert Advice

Statistics like the one mentioned previously have caused many corporate leaders to reconsider their methods. Time recently released an article written by Arianna Huffington, founder of The Huffington Post, on this subject. In this article, Huffington details several ways in which companies can actually improve their culture. She suggests:

  • Overworking is Overrated: Americans have long held the belief that the more time you spend working, the better. Unfortunately, this constant state of maximum exertion quickly leads to burnout of even the best employees. The truth is, we are all human and we all need a break once in a while. By giving your employees time to recuperate, you support a more sustainable business model, which keeps quality employees around longer.
  • Hold Everyone Accountable: It has become the norm to let those with extraordinary talent run the show. As Huffington puts it, these “brilliant jerks” may be causing more harm than good to your company, even if they do bring in a profit. She explains that once others see that this kind of awful behavior is tolerated, there isn’t much to keep them from behaving that way themselves.
  • Authenticity Above All Else: Consumers today, particularly millennials, are interested in companies that are concerned with more than just the bottom line. Social responsibility is not very easily fabricated. A company really needs to possess a genuine desire to improve the lives of others. This aspect is not necessary in order to be a successful company, but it is certainly a very effective way to win over younger consumers.

To read through the rest of Huffington’s article, which includes additional tips to improve your company’s culture, please click here.

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Here at Onimod Global, our content creation team is constantly working to produce relevant content about the digital marketing industry. Whether you are looking to learn about social media marketing, website development, search engine optimization, or any other digital service, we are here to keep you up to speed.

Please visit our blog to read through some of our latest articles!

Expert Opinions on Upcoming Super Bowl LII Ads

Many tune in to watch the best football players in the country face off during the Super Bowl each year, but many more tune in exclusively to watch the amazing advertisements that are shown in between in the game.

Super Bowl Sunday is one of the most costly days of the year for many advertisers. Each ad is carefully crafted and backed by an enormous budget to appear in front of more than 110 million Americans. It is not absurd to say that $5 million is a bargain for such an ad.

This year, many professionals are weighing in about such Super Bowl ads. In this article we will focus on ways for marketers to improve their Super Bowl advertising strategy, as well as take a look at previous Super Bowl ads and how they compare to those in recent years.

How to Get the Biggest Bang for Your Buck

AdWeek contributor Chandler Sopko provided several ways in which she believes marketers will be able to optimize their efforts during Super Bowl LII. Her advice is as follows:

  • Outspend the Competition: Even if you are not planning to run a TV spot during the game, you still have to shell out a considerable amount of cash to get your ad into prime position for users. It is very common for people to interact with brands during the game, particularly through social media. For this to happen, you have to first gain their attention by making it to the forefront of the pack.
  • Pin it Up: Party hosts are going to be scouring Pinterest looking for recipes for their upcoming party. If your company has any relevance to users that are looking for ‘the best cheese dip ever’ or ‘football decorations’ now is the time to show them one of your ads.
  • Geotarget with Snapchat: Snapchat has allowed businesses to create and implement their own filters for quite a while now. If you own the type of establishment where users are likely to hang out during the game, such as a sports bar, then a geofilter would be an excellent way to engage your customers while also promoting your business. Make sure to add your logo to the filter. This will alert recipients of every snap of your business, and what a great environment it provides for major events.
  • Continue the Conversation: Do not let the end of the game mark the end of your campaign. Talk of Super Bowl ads extends far into the following week. Be sure that your campaign is still visible as people are discussing it with one another. This will hopefully help you to squeeze a few more engagements out of your target audience.

Past vs Present

Adweek took the time to interview several top creatives in the world of advertising. These creatives discussed their opinions on Super Bowl ads, and shockingly, they all had rather harsh criticisms to share.

Matthew Bull, founder and CEO of SoloUnion, and Rafael Rizuto, founder and CEO of TBD, felt that the Super Bowl is often used as an excuse to be more innovative and creative. Both of these critics felt that each and every day in advertising should be as innovative and creative as possible. No single day should get all of the attention or effort.

Gerry Graf, founder and CEO of Barton F. Graf, expressed disappointment in how little most brands receive for their incredibly large investments into advertising during the Super Bowl. He feels that in order for the ad to have the biggest impact possible on the brand, it should be used for a new company that is not yet recognized by many Americans.

To see the full video interview conducted by Adweek, please click HERE.