Tag Archive for: Social Media Marketing

How To Create Loyal Customers With Social Media Transparency

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Customer loyalty is a priority and goal for all companies in existence. How to create those loyal customers is much easier than you may think, and it all has to do with transparency. According to the social media company, Sprout Social, 86% of surveyed U.S. consumers think it is more important than ever for businesses to be transparent.

 

Customers are much more willing to show loyalty to companies that are consistent with being clear in communication, open, and honest. For example, an 89 percent of U.S. customers are willing to give a transparent brand a second chance after a bad experience, and 85 percent are willing to stick with them through a crisis. These astonishing numbers prove that transparency is key to business success.

 

Gaining Trust and Sales From Transparency

Customer loyalty will come with your ability to communicate the message of transparency in the most effective manner. Customers that also purchase from you only on occasion poses an opportunity to convert them into being a loyal customer.

Typically, organic brands are very transparent because that information in their ingredient lists is crucial to their brand message. If you take a look at Horizon, the organic milk brand, you can locate any of their organic farms on their website as well as seeing their manufacturing processes, stories about the farmers and shipment processes. This is all given directly on their website with 100% transparency, making them an elite brand that does millions of dollars in sales each year.

 

The Role Of Social Media

In this same report, 81 percent of the group consumers say that businesses must be transparent on social media. This is more than they expect out of politicians (79 percent), friends and family (66 percent) and even themselves (71 percent). This adds a significant amount of pressure to a brand’s plate making sure they are proactive with mistakes and responding to customers at all times.

 

Here is an example of the makeup brand rising in popularity daily, Morphe, disclosing a mistake in production via Twitter to all 526,000 of their followers. It is statements like this, in addition to publicly addressing customer concerns, that consumers expect from businesses.

 

As relationships are continuously built through social media channels between brands and consumers, people want business to be more open and honest than ever, especially in public settings. Marketing teams that accept this expectation and do their best to treat transparency as a mandatory business practice are the most likely to retain customers and increase sales in doing so. Long-term, transparency is a differentiating factor that will motivate consumers to stick with your brand through a difficult times and to remain loyal over time.

 

More From Onimod Global

We would love to work with you and help you optimize your social media strategy for any event your company is hosting. To contact our experts or request a quote, please click here. We can’t wait to hear from you!

 

How To Drive Event Engagement With Social Media

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Social media marketing can be a fantastic tool to use in a variety of campaigns, especially in event promotion. This tool has not only changed the ways people promote events, but it has also changed how influencers and consumers can engage with brands and events associated with them. Social media marketing strategies allow for an open conversation between a brand and the consumer, and this is one of the most crucial steps in ensuring a successful event with high engagement.

Whether your event is a corporate event, an influencer party, a festival or concert, social media marketing can be a driving factor in your success if used correctly. Here are several ways you can use social media to drive engagement before, during, and after your event.

 

Pre-Event

 

Content Strategy 

In the initial stages of event planning, you will want to have a rough outline of social media content for the months, weeks, or days leading up to your event. Your company may already have an existing content plan in place for event management, but it is always in your best interest to customize the strategy to your specific event.

Social media content should be centered around the concept of your event, and all of your posts should match the tone, whether that be serious or more creative. Anything you create should also drive consumers to a landing page for sign-ups, donations, or anything related to the promotion of your event. Be sure to include educational pieces about featured speakers, sponsors, and any topics the event will be covering.

 

Influencer Involvement 

Get your sponsors and speakers involved! Most times influencers will be excited to help you push your event on social media, especially if they are a featured speaker. Create graphics and other messages that are easy to share on all social platforms, and also create content specifically related to sponsors that they can easily share as well.

Sharing, in this case, is caring for the success of your event. Be sure that any social content you post and push to consumers is readily available to share among event attendees. Don’t under-estimate the power of social share, this will increase your visibility with little to no cost associated.

A great strategy would be to invite a sponsor or influencer to take over your Instagram account or do a Facebook Live feed. It’s a place for your own followers to get excited about the event that you’re hosting, and it also gives the fans or followers of the influencer a chance to be directed to your page for more information on what they are sharing.

 

The Day-of

 

Vlog

Especially if this is event is annual, creating excitement around the event for years to come will be based out of any content and footage you have from years past. Occasionally, this may not be allowed depending on the privacy or overall tone of the event. However, if your company allows you to do so and it makes sense in your content strategy to create footage for the upcoming years, we absolutely recommend filming as much as possible.

 

Live Stream or Social 

This is an example of a live Twitter feed wall shared by Social Media Today, which are typically big hits at any conference or event. Common tools that will help you build a live-feed for your event are: TweetBeam, Twitterfall, Twubs, and HootFeed from Hootsuite.

 

Live Updates On Your Social Networks

Twitter, Instagram, and Snapchat are perfect platforms for this strategy. A unique content idea you could do at a convention would be to interview guest attendees on your company Instagram or Snapchat story. Tweeting live updates from the event is also a great way to interact with any attendee using the event hashtag that you create. This will allow you to retweet easily, and Instagram also has the new feature of being able to share photos on Instagram stories with credit to the user.

 

Post-Event

 

Gratitude Via Social Platforms

The content strategy doesn’t end at the event, the really successful conventions and events will always take it one step farther. Here are where the opportunities to engage with your attendees with give you the maximum value of social media marketing. Starting with gratitude, it will always go a long way to thank speakers, sponsors, and guests via social media to ensure they know that their presence was appreciated by your company. This will in turn help you build bonds and gain lifetime customers.

 

Creating Promotion For Next Year

Now that you have all of this material and content, it is time for your social team to get to work on compiling a promotion video or more social content for next year’s event. This can include testimonials from this year’s attendees, quotes from speakers and sponsors, and any footage of your guests having a great time!

 

More From Onimod Global

We would love to work with you and help you optimize your social media strategy for any event your company is hosting. To contact our experts or request a quote, please click here. We can’t wait to hear from you!

Brand Ambassador Marketing Strategy: Is It Worth It?

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The way a company chooses to market itself can play a huge role in their success or downfall. One valuable aspect of marketing is the brand; it is so important that most large companies have entire departments dedicated to branding. With the growth of social media over recent years, brand ambassadors are at the forefront of digital marketing strategies within thousands of companies.

 

What is a brand ambassador?

A fairly self explanatory term, but by definition it is someone who represents your brand, product, service or event. Typically when we think of brand ambassadors we envision celebrities who are paid to support a brand. This is still a very popular form of influencer marketing, but a brand ambassador doesn’t have to be a celebrity. It is transforming into customers and even employees taking on roles of brand ambassadors.

Lonely Brand shares an updated version of what brand ambassador marketing has transformed into in recent years:

“In 2017 brand ambassador marketing has become, at it’s core, the employment of people with specific influence or expertise to create and participate in your brand marketing strategy, usually leveraging their own popularity on social media platforms to drive value.”

 

Where to start?

A great place to start is with the employees at your company. When you have a product, service, and brand that everyone loves, employees will be more excited to promote your company organically and get involved. A Nielsen study shows that 84 percent of people trust recommendations from friends, family, colleagues over other forms of marketing.

In addition to this, employees’ social followers are seven times more likely to convert on company content than other types of leads are.

Advertisements pose a great challenge in attempting to get people to convert, where brand ambassadors have much more trust and a larger reach across social media channels.

 

Is it worth it?

Implementing brand ambassadors in your marketing strategy is becoming more crucial in marketing strategies. Social media is growing more every day, and it is imperative your employees and customers are driving the online conversations about your brand in a positive direction.

For more information regarding digital marketing expertise, trends and insights, visit the Onimod Global Website. We provide weekly news updates on the latest in the world of digital marketing. Enjoy!

 

 

Facebook Ads Now Available In Marketplace

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The Facebook platform has been revolutionary in terms of advertising in recent years, and it’s about to get even better: Facebook ads in Marketplace. If you have yet to be introduced to the Facebook Marketplace, it is an excellent place to buy and sell items listed from people in your local community. You can sell essentially anything from clothes to furniture, even vehicles and real estate. Facebook has now begun allowing businesses to advertise in Marketplace for the first time since that platform was created in 2016.

These ads will appear alongside all posts from people selling in your community, and these ads are able to run anywhere else on the Facebook platform. Facebook has been running tests for these ads, and the results have shown an increase in return on ad spend.. over double the return!

 

Facebook shares some of the benefits of being able to run ads in Marketplace:

“Advertising across our platforms enables you to reach your target audience wherever they’re spending time, giving you more opportunities to connect with people likely to be interested in your offerings.”

 

Facebook also gives a couple of helpful tips with things you should know about Marketplace ads:

  • Ads in Marketplace will also show in News Feed. It isn’t currently possible for an ad to show only in Marketplace.
  • You can also track conversions using a Facebook pixel with your ad.
  • And, of course, all ads must comply with the Facebook advertising policies.

 

Currently, the only audiences that can be targeted with Facebook ads in Marketplace are the US and Canada, and over the next few weeks you will also be able to target Australia and New Zealand audiences.

 

To stay up to date with the latest digital marketing news, follow our blog with weekly posts from the experts at Onimod Global.

Vero: The Social Media Platform Free of Data Mining, Bots, and Ads

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Could this be the next big thing in social media? Or is it all too good to be true? The jury is still out, but the future does look considerably promising for Vero.

Comparison

Facebook CEO, Mark Zuckerberg was under fire again this week for the platform’s privacy policies. Zuckerberg simply stated that users all agree to meet each of Facebook’s terms and conditions when they sign up for a Facebook account.

Facebook is very clear about how the platform stores information about users, and this information is then used to better target consumers through the Facebook Ads platform. Since this is the primary source of income for Facebook, it is obvious that this is of primary concern to them as well. As a digital marketer, this kind of information is absolutely amazing, but as a consumer, this is concerning to say the least.

Many consumers are becoming more and more drawn to the idea of keeping their lives truly private. It is often found to be “creepy” and “invasive” when consumers are served ads for items they recently viewed or even those that they merely spoke of. All of these irritants provide a prime opportunity for a social media platform like Vero to strike.

What is Vero?

As stated on their website, Vero claims itself to be, “a social network for anyone who loves anything enough to share it – and wants control over who they share it with. Just like we do in real life.”

The whole purpose behind Vero is to allow people a space to share their interests, free from the worry of being bombarded by ads once they do. For example, if you were to make a post on Facebook about a designer dress, you would likely receive lots of advertisements afterward trying to sell you similar dresses or similar pieces from that designer.

Vero does not do this. Instead, anything posted on this platform is serving no other purpose than to please you by expressing and exploring things you personally connect with.

Vero is also very specific in the types of connections you would wish to make. The platform offers four separate groupings every time you post. These groupings consist of close friends, friends, acquaintances, and followers. Ever wanted to post something for your friends to see but not for your boss to see? Yeah, Vero thought so too.

Each and every feature of Vero is designed with the consumer’s typical social media frustrations in mind. This new platform is clearly trying to break away from the pack by offering everything that others aren’t, and so far it has been working to Vero’s advantage.

Concerns For Vero

In light of all of the positive features to Vero, there are also a few problems to consider. The company recently experienced troubles with their terms of service. This conflict was resolved by an updated version of the agreement that made it clear to users that Vero does not own their own content like they had previously suggested.

The company’s CEO, Ayman Hariri, has also brought a fair amount of controversy to the company. According to Gulf Business, Hariri’s family was sued by 30,000 workers at their construction firm for unpaid wages. Hariri claims to have cut all professional ties with his family and also claims to have divested from Vero to keep the brand image more reputable.

Going forward, it will be interesting to see if Vero can actually manage to capitalize on the public’s discontent with platforms like Facebook, or if they too will fizzle out in the near future like so many other “next big thing” platforms have in the past.

For more articles on social media and digital advertising please visit the Onimod Global news section. There you will find relevant and recent information about the incredible industry of digital marketing. Enjoy!

How to Effectively Market Your Brand to Spring Break Travelers

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Each year, thousands of college students pour into the city of Chicago for spring break. Although the city is not as warm as other popular destinations, it does provide plenty of activities for spring breakers to participate in.

All of these extra people mean extra business for you. Make sure to capitalize on this huge event by optimizing your marketing efforts toward spring breakers.

Merchandising

A perfect way to attract students on spring break is to offer them free merchandise. As college students, they are very willing to accept anything that does not cost money.

This allows you an opportunity to get students interested in your brand, and to vicariously promote your brand to other spring breakers in the area. As a rule of thumb, always put your logo on every single piece of promotional material in order to maximize brand awareness. Enlarging this logo is also a good idea so you can be sure to make it stand out.

This method may seem a bit simplistic and perhaps even outdated, but we can assure you that you will see a response from travelers if you incentivise them with a cheap t-shirt or pair of sunglasses.

Facebook

During spring break, visibility is key. This does not necessarily mean to be visible physically such as with billboards and promotional merchandise. You can also generate an incredible amount of traffic to your business by utilizing online advertising strategies and platforms.

Facebook is an incredible resource for all companies that are looking to directly target a detailed group of people. The Facebook ads manager tools allow you to refine your target audience based on current and previous locations. You can also use a multitude of other keywords or phrases to put your ads in front of ideal consumers. This makes it so simple for you to precisely target college students from out of town that are now within a close proximity to your business.

The other major benefit is that Facebook ads are also highly cost effective. If you create a week-long campaign to drive people to your website, you are likely to generate conversions for mere pennies on the dollar!

Twitter

The strategy behind Twitter ads is very similar to that of Facebook ads, but Twitter is not quite as successful at generating leads. However, Twitter is absolutely ideal for achieving better brand awareness. If you do not possess a prime location that receives a lot of walk-by traffic, then you could be missing out on substantial potential profits.

With Twitter, you can make sure that students on spring break are seeing your business, even if they are not clicking on the ad. Even on a subconscious level, consumers are more likely to interact with a brand that they recognize than with one that they do not. Now go ahead and get your brand out there!

More From Onimod Global

To learn more about the digital marketing industry, please visit the Onimod blog today! Our content creation specialists regularly produce up-to-date content so that you remain current on digital marketing methods and strategies.

A few of our most recent articles include: The Importance of Google My Business for Local SEO Rankings, How to Build Customer Loyalty That Drives Search Traffic, 4 Statistics That Should Impact Your 2018 Online Marketing Strategy, and much more!

Unilever CMO Collaborates with Platforms for Better Digital Advertising Standards

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Keith Weed, Unilever CMO, believes that many platforms have not yet caught up to the innovative technologies of today. As a result, many of these platforms are serving poor quality advertisements to consumers, with little recourse.

Ongoing Topic of Conversation

Procter & Gamble CMO Marc Pritchard has voiced many of these same concerns. Generally speaking, Pritchard is focused on 4 ways in which brands should rethink their current digital marketing tactics:

  1. Transparency
  2. Ad Quality
  3. Mass One-to-One Marketing
  4. Messages For Good

To learn more about Pritchard’s digital marketing strategies, please read through our article, “Digital Marketing Advice From Procter & Gamble’s Chief Brand Officer”.

While Weed and Pritchard share similar concerns, they are each handling these concerns in very different ways. Pritchard has been much more forward about failures within the digital advertising industry, and has presented an ultimatum to platforms that facilitate such services.

This ultimatum basically consists of the platforms correcting their mistakes and producing a better performing platform, or risk immediately losing business from major companies like Procter & Gamble.

A New Approach

Rather than publicly address platforms with harsh ultimatums, Weed believes it is in the best interest of all (the company, the platform, and the consumer) for large corporations to work alongside these platforms to create a better experience for the end user.

In his own words, Weed expressed to Adweek that, “This has gone beyond us talking internally within the industry about the efficiencies of the media supply chain. This is now impacting trust as a societal level, which I think brings great urgency.”

Even with Weed’s compassionate understanding toward platforms, Unilever has begun shifting their ad dollars around. Weed freely admits that the company is indeed moving money around to spaces that meet their higher standards in the viewability and third-party verification of digital ads.

In the end, what matters most is the user and their experience. Both Weed and Pritchard are trying their very best to better this experience, despite their different approaches. However, their efforts are likely to produce results that all digital advertisers can enjoy going forward.

2017 Year in Review: Digital Marketing

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As we near the end of 2017, we recall many of the new ideas and innovations that this year brought to us. In digital marketing, there have been many changes. Digital marketing is centered around change, as it is required for this industry to live and thrive. Now we take a look at some of the biggest changes to digital marketing in 2017.

The Move to Mobile

This past year saw an incredible shift in user preference to mobile devices. It has grown to such a height that mobile search has now overtaken desktop search. The trend began early in 2017, but did not slow down at all. 33.3% of all transactions from Cyber Monday were completed on a mobile device. This mobile activity is up nearly 17% from the previous year.

It is also worth noting that age does not matter when it comes to mobile. Most people assume that the only demographic utilizing these mobile technologies are younger generations. In reality, older consumers are regularly active on digital devices. In fact, 50+ year old consumers had a 12% growth in smartphone usage over the past year. Read more in our article, “How to Reach Senior Citizens Using Digital Marketing”.

Competition Between Social Platforms

In 2017, each major social platform was vying for the spotlight. Twitter attempted to increase their numbers by doubling the character limit from 140 to 280. Sadly, this change did not produce the desired effect they were looking for, as their Q3 reports showed another decline in activity.

Snapchat focused on increasing advertising revenue. Their ‘Snap Pixel’ gives marketers better insight into consumer behaviors, which is certainly valuable when forming any kind of marketing strategy.

In the end, one social media platform came out on top in 2017. There can only be one winner, and this winner is Facebook. Facebook provides a larger audience, better targeting options, and superior results when it comes to digital marketing. Their resources and refined tools cannot be outdone. It is also very likely that their success will only continue to grow in the upcoming year.

The Importance of a Marketing Strategy

Digital marketing has become much more calculated. As the industry grows, experts are looking to make the most precise decisions when it comes to their digital marketing efforts. This means that anyone serious about digital marketing should be using a well thought out marketing strategy.

Long standing organizations have the benefit of possessing a history of data. This data is invaluable. Past behavior predicts future behavior. So, data can show you exactly what decisions to make, without much risk of failure.

However, if you do not have a large database to fall back on, it is best to begin with broad objectives which are then refined over time as you begin to notice what works and what does not. For more detailed information in creating a marketing strategy, please take a look at our article, “Create the Perfect Digital Marketing Strategy”.

Digital Permeation

As the digital industry continues to grow, it expands across many other industries. Digital marketing presents all businesses with the ability to better market their products and services. The main advantage is digital marketing’s low cost. Of course, digital marketing campaigns can become expensive if desired, but most campaigns produce results for mere pennies on the dollar.

This advantage has allowed digital marketing to infiltrate every area of business possible. There are no real limitations when it comes to digital marketing. Any organization looking to sell their product to a specified target audience can do it.

As a result, digital marketing strategies have been developed for entire industries. Food, healthcare, metal fabrication, you name it. All of these industries have been affected by digital marketing, and will continue to be affected in 2018.

Maximize the Potential of Your Social Video Marketing Strategy

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Consumers are constantly shifting toward the convenient. This is exactly why popularity of video content has soared in 2017, and will continue to do so for the foreseeable future. Users are able to more quickly absorb information through videos, which makes them a very attractive form of advertisement and promotion.

Advertising Implications

The world of digital marketing and advertising revolves around innovation. The goal is to continually adapt to the needs/wants of the consumer in order to be better able to promote products and services to them. Video marketing is proving to be a very effective method in accomplishing this exact objective.

An infographic by Rendrfx states that over 22 billion videos are viewed daily between Facebook (8 billion), Snapchat (10 billion), and YouTube (4 billion). Another statistic that they boast is an online video ad viewer attention rate that is 18.3 times higher than that of T.V. commercials.

The numbers do not lie. What’s more is that daily use of videos is only expected to increase in the next several years. So how can marketers and advertisers best utilize and optimize this trending marketing medium?

Social Spaces Are Best

Social medias have become a wealth of opportunity for digital marketers in recent years. It is a perfect way to tap into the daily activities of target consumers, and to appear as native as possible in advertising style. The more an advertisement looks like a normal piece of news feed foder, the better.

Facebook has become the single most dominant force in social media marketing. With over 2 billion active users, and more than $40 billion made in 2017 from advertisements, according to Statista, it is clear that Facebook is running the show when it comes to paid social media marketing.

Adweek contributor Aubrie Richey wrote a great article on how to get the best value from your Facebook video marketing campaign. Her article is summed up here in the following 5 tips:

  1. Design your ad in a mobile format to best reach potential customers.
  2. Keep the length of your video between 15-30 seconds.
  3. Do not stop being adaptable and flexible with your content!
  4. Your video does not need to be perfect. A less refined video will make the ad seem much more genuine and appealing.
  5. Use video as a supportive piece of the overall customer journey.

More From Onimod Global

This article is only one of the many that has been produced by the Onimod Global content team! We are relentlessly searching to find the most accurate and up-to-date information to keep you informed of what is going on inside of the ever-evolving digital marketing industry.

To read through more of our articles, please visit our blog by clicking HERE. We hope you enjoy reading through the best that our digital marketing experts have to offer!

Paid Advertising Metrics That Matter

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There is no busier time of the year for an advertiser than the holidays. As millions of consumers are looking to purchase gifts for their loved ones, we advertisers are here competing against one another for their attention.

Digital technologies have allowed advertisers much more access into the everyday life of the consumer, which is an incredible advantage for most. However, it is not enough to simply run a digital marketing campaign unless you can accurately measure and interpret its results. So what do you need to look for?

AdWords Pay Per Click

SearchEngineLand.com has recently published an article that discusses the best measurements to analyze when assessing the value of a PPC campaign, particularly those carried out through Google AdWords. The article brings many important topics to light, and is centered around 4 major areas of concern for AdWords PPC campaigns:

  1. High Cost Per Click = low profitability
  2. Long-tail keywords are a waste of money
  3. More clicks don’t mean more conversions
  4. There is no silver bullet

Facebook

Facebook has completely dominated the market when it comes to social media advertising. With more than 2 billion active users, Facebook provides an ideal consumer base for most businesses. The platform is also equipped with many different tools to help marketers keep track of how well their campaigns are performing.

The Facebook Pixel is just such a tool. As you are setting up your campaign, you are given the option to track users with the Facebook Pixel. This allows marketers to get a more complete picture of the customer journey by embedding a tiny, pixel-sized image into the ad. A similar Onimod blog post discusses this topic a bit further with the recent debut of the Snapchat Pixel. To read the full article, please click HERE.

Another highly useful Facebook tool is their split testing option. This campaign type allows the marketer to run two of the exact same ads to two completely different audiences. This form of A/B testing helps advertisers get a better idea of who their target consumers truly are.

More From Onimod Global

At Onimod Global, our content creation team strives to consistently offer the latest industry news combined with expert insight. We have many other articles relating to this subject of paid advertising metrics, including:

For more information from the team at Onimod Global, please visit our website!