Tag Archive for: Facebook

The Role of Social Media Advertising in Driving Business Growth

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In the contemporary business landscape, brands must recognize the power of social media. With the correct strategy and execution, social media advertising can be the vehicle that drives your business to the next level. Continue reading below to learn how. 

Social Media advertising has revolutionized how businesses reach and communicate with their customers. But what exactly is it, and how does it boost your business’ revenue? Let’s find out.

Understanding Social Media Advertising

Do you recall the last time you went a whole day without checking your Facebook, Instagram, Twitter, or LinkedIn? If the answer is no, you’re not alone. Approximately 60% of the world’s population uses social media, and the average daily usage is 2 hours and 24 minutes. Social media has become integral to our lives, shaping how we receive information and connect with others. This digital transformation has made social media an indispensable tool for businesses.

In essence, social media advertising uses social platforms to promote products or services. Businesses pay to display their advertisements, sponsored content, or other promotional material on selected social platforms. The goal is simple: reach a broader audience, engage potential customers, and drive growth. Let’s examine the impact social media has on business growth.

The Impact of Social Media Advertising on Business Growth

Social media advertising brings many benefits to businesses. Firstly, it can increase a brand’s visibility and recognition. Imagine your brand being visible to billions of users worldwide! That’s the potential reach of social media advertising. Your brand gets exposed to a diverse audience, fostering recognition and recall.

Moreover, social media platforms foster improved customer engagement and loyalty. The conversational nature of social media platforms provides a unique opportunity for brands to build meaningful relationships with their customers. Engaging content can spark conversations, promote interaction, and instill loyalty.

Additionally, social media advertising allows for targeted and personalized campaigns. Unlike traditional advertising mediums, social media allows businesses to tailor their ads to specific audiences based on demographics, interests, and behavior. This personal touch can enhance the customer experience and increase conversion rates.

Just like people have personalities, brands can too. Brand personality refers to the set of human characteristics that consumers associate with a brand. It’s what makes your brand unique and relatable.

Leveraging Social Media Advertising for Business Growth

Not all social media platforms are equal when it comes to ad revenue. An organization should prioritize platforms aligning with its target audience. Here’s a brief overview of some popular social media platforms:

  • Facebook: With over 2.8 billion monthly active users, Facebook is a powerhouse in social media marketing. Its diverse user base and robust advertising options make it ideal for reaching a broad audience.
  • Instagram: Known for its emphasis on visual content, Instagram is a go-to platform for businesses in the fashion, travel, or lifestyle sectors. It’s popular among younger demographics and offers unique features like Stories, IGTV, and Shopping.
  • Twitter: A platform for real-time news and conversations. It’s excellent for customer service, trend-spotting, and participating in industry discussions.
  • LinkedIn: The professional nature of LinkedIn makes it perfect for B2B marketing, recruitment, and thought leadership content.
  • YouTube: As the second largest search engine after Google, YouTube is an excellent platform for video marketing. Tutorials, product reviews, and vlogs are popular content types on this platform.

Content is king, and social media is its kingdom. The quality and relevancy of your content can make or break your social media advertising strategy. It should be engaging, valuable, and shareable to captivate your audience and prompt them to action.

Real-World Examples of Successful Social Media Advertising

The beauty of social media advertising lies in its measurability. The abundance of data available helps businesses understand their audience better, evaluate their strategies, and make data-driven decisions for improvement. 

To truly understand the power of social media advertising, look no further than brands like Airbnb or Spotify. Their creative and engaging social media campaigns have made waves and significantly contributed to their business growth.

  • Airbnb: The success in marketing through social media can be attributed to its ability to harness the power of storytelling and user-generated content. In Q4 of 2016, 77% of the content Airbnb shared on Instagram was user-generated. The outcome of this strategy was remarkable, as 80% of Airbnb’s Instagram engagement stemmed from this user-generated content. By employing these strategies effectively, Airbnb built a strong brand presence, connected with its audience personally, and ultimately drove business growth.
  • Spotify: The company has successfully utilized social media as a powerful marketing tool by building a solid brand persona. They deliver engaging content to their consumers and, in turn, can foster user-generated content, collaborate with influencers, personalize marketing messages, and engage in real-time with their audience. These strategies have contributed to Spotify’s widespread popularity and helped them establish a strong presence in the music streaming industry.

Challenges and Overcoming Them

When it comes to identifying the right target audience, it can be a challenging yet vital task. Striking the right balance between reaching a wide audience and honing in on those most likely to engage with your brand is crucial. Especially when it comes to wasting ad dollar.

Another hurdle to overcome is ensuring content visibility amidst the ever-changing algorithms of social media platforms. These algorithm changes can significantly impact how your content is seen. In order to navigate through these issues, it is essential to stay updated and remain flexible in your approach, adapting your strategy accordingly.

Working with an established digital marketing agency can help you stay ahead of the trends. At Onimod Global, our decades of social media advertising experience can help businesses navigate the complexities of the digital landscape, develop effective strategies, and optimize their online presence. Let us help you leverage your digital platforms’ power and achieve your marketing goals efficiently and effectively.

Final Thoughts

Social media advertising plays a pivotal role in driving business growth. It expands brand visibility, facilitates customer engagement, and offers targeted advertising. However, effectively utilizing this tool requires understanding, strategic planning, and execution.

At Onimod Global, our team is passionate about leveraging our knowledge in social media advertising to drive business growth with modern marketing strategies. Contact us today to discover how we can elevate your business to new heights. 

5 Ways Social Media Can Benefit Your Business

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With billions of active users, social media is a goldmine for companies looking to build brand awareness, acquire new customers, and increase customer loyalty.  Here’s how to make sure you’re taking advantage of the dynamic capabilities social media has to offer. 

Social media platforms like Facebook, Twitter, and Instagram are not just a place for sharing photos and messages but also powerful tools for businesses to promote their brand and connect with customers.

A business without a social media marketing plan is certainly at a disadvantage in today’s digital world. Whether you’re a large B2B enterprise organization or a small e-commerce business, we will explore five ways social media can benefit every part of your company and marketing strategy.

1. Changing Customer Service

Social media has transformed customer service in many ways. Businesses today are under mounting pressure to provide exceptional customer service to their fan base, as negative comments can quickly spread and damage their brand reputation.

In the past, customers would have to call a company’s customer service hotline or send an email to resolve an issue. With the rise of social media, customers can now reach out to businesses through their social media accounts; getting their questions answered and issues resolved easier and faster.

As mentioned, social media also provides a more public forum for customers to voice their opinions, which can be positive and negative. By becoming more accessible, transparent, and interactive, social media allows businesses to build stronger customer relationships. By responding to comments and messages promptly and addressing any issues professionally, companies can demonstrate their commitment to customer satisfaction and build trust with their followers.

2. Building Brand Awareness 

In today’s digital age, social media has become essential for businesses to build brand awareness. By creating a solid social media presence, businesses can establish themselves as industry authorities and increase their reach. This is especially important in a competitive market where thousands of competing businesses are fighting for the attention of your potential customers.

By consistently posting high-quality content and engaging with their audience, businesses can stand out and establish a loyal customer base. In addition to increasing brand awareness, social media can help businesses monitor their brand reputation and address any negative feedback. By staying on top of social media conversations, businesses can resolve customer complaints and maintain a positive image.

3. Helping Your Brand Stay Relevant

Social media has become a critical platform for businesses to stay relevant in today’s fast-paced world. With trends evolving at lightning speed, social media is where trends are born and spread. To keep up with emerging trends relevant to your audience, it’s crucial to keep your finger on the pulse of social media.

Social media is not just about trends. Social media is a vital component of a long-term brand strategy that helps businesses stay top of mind for years. Brands that ignore or neglect their social media presence risk becoming irrelevant and being abandoned by their communities.

In the face of fierce competition for consumer attention, you must tune into conversations around your brand and industry. Social listening is a valuable tool that allows businesses to analyze what people say about their company. Businesses can build a stronger brand image and foster deeper connections with their customers by engaging with their audiences.

4. Revamping Your Sales Strategy

Social media has become an essential component of a successful business marketing strategy. With the ability to target specific audiences and track engagement and conversions, social media advertising offers a cost-effective way to reach new customers. By creating targeted ads and optimizing them for specific goals, such as website traffic, or sales, businesses can increase their return on investment (ROI) and drive revenue growth. Social media can also nurture leads and build customer relationships through personalized messaging and content. By leveraging the power of social media in their sales strategy, businesses can achieve their sales goals and gain a competitive edge in their industry.

5. Helping Build A Brand Community

Engaging with customers on social media is critical for businesses to stay culturally relevant. According to The Sprout Social Index, 41% of marketers agree brands that actively engage with their communities are culturally relevant. Promptly responding to messages and reviews shows you value your customers’ opinions. With brand community, businesses can build trust and foster deeper connections with their audience.

Social media is another tool allowing businesses to showcase their personality and humanize their brand. By creating authentic and relatable content and engaging with their followers, businesses can stay relevant and top of mind for their target audience. In today’s digital landscape, where customers have high expectations for personalized and responsive brand interactions, social media engagement is essential for businesses to remain competitive and succeed.

If you’re struggling to connect with your audience, working with a digital marketing agency can help.

Working With Onimod Global

Working with an experienced social media marketing agency can be an invaluable investment if you’re having difficulty connecting with your audience on social media. At Onimod Global, we are experts in providing various digital marketing solutions for every type of business and industry. Our talented social media team excels in content creation, webinar marketing, SEO, and more, as we stay attuned to the latest technological advancements in the digital marketing industry. For a full list of our offerings, see here.

Final Thoughts

Social media can benefit every part of your business, from building brand awareness to improving employee engagement. By creating a social media strategy and leveraging its power, businesses can drive sales, increase customer loyalty, and build a strong company culture.

At Onimod Global, we’re passionate about our experience in brand strategy and social media advertising to help businesses succeed with modern marketing strategies. Contact us today to learn more about how we can help elevate your business to the next level.

Tips for Choosing the Right Social Media Platform for Your Business

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Social media advertising can be a powerful tool for growing your company’s online presence. But it isn’t necessary to advertise on every single social media platform.

Whether you’re just getting started or you’re looking to expand your existing presence, it’s important to pick one platform and get it up and running successfully before opening another one. So how do you go about choosing which social media advertising platform is the right choice for your company?

Here are some tips from Onimod Global.

Consider your Company

When choosing a social media platform, it’s important to take into account the type of business you are and how you want your brand to come across.

For example, a small business that sells handmade products may find Instagram or TikTok more appealing because they are visual platforms. However, if your company is B2B and sells software or services, LinkedIn might be a better fit.

Each channel has its pros and cons. For example, Instagram is great for building brand loyalty among consumers but doesn’t have the same professional appeal as LinkedIn. Similarly, LinkedIn has an excellent reputation for helping businesses grow but some people don’t enjoy using it as much as others.

The point is: you have options! The key is finding the right match for your business’s needs.

Research your Competitors

Social media is a crowded place.

You can’t afford to not be on social media, but you also can’t afford to look like everyone else. That’s why it’s important to conduct a competitive analysis when developing your social media strategy.

A competitive analysis will give you insights into the competition that will help you:

  • Understand what platforms they’re using (and how well they’re using them)
  • Know what’s working/not working for them
  • Understand how engaged their audience is on each channel

Understand Platforms and their Use

When you’re looking to expand your company’s social media presence, it’s important to do some research on each platform. Each network has its own personality, and the more you understand about how the network works, the better you can tailor your content for that platform.

For example, Twitter is great for conversations and trending topics. LinkedIn is good for sharing professional expertise and company information. Snapchat was the first to introduce disappearing posts, but Instagram Stories are equally ephemeral.

By taking some time to understand the channels you’re considering—and their communication protocols—you will not only help pick the best platform(s) for your company, but also avoid communication faux pas that could alienate potential customers or clients.

Align Social Media with your Marketing Strategy

It’s absolutely essential to any good marketing strategy to know why you’re on social media in the first place. If you want to share content and engage with your followers, there are several platforms that will benefit that strategy depending on the type of content you share. However, if customer support is a top goal for you, Twitter and Facebook should be on your consideration list before Instagram.

Contact Onimod Global

Digital Marketing across multiple social platforms allows us to create visibility for your company in the places your customers are searching, interacting and engaging on social media properties. If you’re looking to take your social media marketing strategy to the next level, Onimod Global can help.

Schedule a consultation with our digital marketing pros here today!

How To Effectively Use Hashtags on Social Media

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Promoting your brand on Social Media is paramount nowadays. And hashtags are an extremely effective tool when used correctly. Let’s delve a little deeper into the world of the previous pound sign (#) and how it can captivate audiences in 2022.

Hashtags can be one of the best way to make your content available in other realms of the social media world. The history of hashtags and their origin stem from Twitter and slowly began to grow across the board on other social media outlets.

Here’s a look at how to properly use hashtags to help people find your topics and expand your audience.

What are Hashtags?

By definition a hashtag is a keyword phrase or word preceded by a hash symbol (#). It’s used all over social media nowadays within the body of a post. The purpose of the hashtag is to bring attention to your posts in order to create interaction with new potential followers. When using a phrase as a hashtag, you spell it without spaces i.g. #onimodglobal.

Hashtags can include numbers but it cannot use symbols or punctuations. Beginning middle, or end you can place a hashtag in the body of your social media post or within the comment section. When you utilize this strategy it can help people who don’t follow you to find your content.

Why are Hashtags Important?

Hashtags are important for the sole purpose of your content being found by the right people. By using hashtags that are relevant to your business or the services you provide it can help drive your content to the right people. When this happens, you will have traffic to your content that will in turn boost your views, likes, and shares.

However, using them only makes a difference in your social media strategy when it’s done the right way. Here are some hashtag tips:

  1. Don’t get carried away with hashtags – The number of hashtags you can use depends on which platform you are using. Twitter would be a great example where one to three hashtags will have more of an impact opposed to using lot of them.
  2. Keep hashtags short and memorable – It’s in best hashtag practice that you don’t use a lot of words within a tag. A great example of this would be hashtag activism campaigns. The summer of 2020 was huge for the #BlackLivesMatter movement in America, and is still widely used within social media today.
  3. Don’t choose hashtags that are too obscure – If you choose a tag that no one is going to search for, it won’t benefit your marketing efforts.

Create your Own Hashtag Strategy

Anyone can create their own hashtag strategy. While there are many ways you can go about this, the best way is to choose specific hashtags whenever possible. The more specific you can get, the more likely you are to attract a targeted audience. Another strategy is using capital letters at the front of each word. This clarifies what you are trying to communicate.

Your competition is more than likely already using hashtags within their social media strategy. How successful are they at engaging your mutual audience? Pay attention to how much or how little they use hashtags and what the response is.

A successful hashtag strategy starts with knowing your audience and taking the time to become familiar with what works on each platform. With that knowledge in hand, you will continue to learn what works and what doesn’t, by using hashtags as part of your social media strategy and analyzing your results.

Overall, hashtags are a great tool for communicating with your followers as well as increasing engagement and attracting new customers.

Last Thoughts

Whether you’re new to social media or have been around it for a while, you can greatly benefit from learning a trick or two about hashtags. From Facebook to Instagram and Twitter, you will understand how to drive engagement and extend reach.

More From Onimod Global

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. If you’re looking for assistance with your content marketing or any other areas of digital marketing, contact us today!

How To Improve Facebook Ad Performance and Measurement

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Per ususal, the last quarter of the year is a busy one and a very important time for businesses like yours. For 2021 in particular, you are most likely attempting to execute paid social media strategies with Facebook ads and digital marketing plans while navigating through a sea of privacy and platform changes across the entire online advertising industry.

Facebook estimates that in aggregate they are underreporting iOS web conversions by approximately 15%. however this is an overarching number with a broad range for individual advertisers. Facebook claims that the conversions occurring in the real world, like sales and app installs, are higher than what is being reported for many advertisers. Onimod Global experts are here to help you understand these changes, specifically in Facebook ads, and optimize performance in this new environment.

Actions to Improve Facebook Ad Performance and Measurement

As you build your campaigns, try to keep these Facebook advertising best practices in mind:

  • Before you analyze performance, allow some time: Delayed data is a real pain. Due to the fact it’s almost inevitable as well as modeled reporting, we advise waiting a minimum of 72 hours or the full length of the optimization window selected before evaluating the performance for campaigns that are optimized for conversions. Daily assessment is of course still possible for campaigns and should be monitored, but waiting to analyze and report will ensure you get the most accurate picture of performance.
  • Analyze at the campaign level, not the creative level: Where it’s possible and makes sense for your analysis, analyze reporting at the campaign level. While you can always assess performance at the ad set and ad level is possible, some estimated conversions are aggregated and reported with a delay. We advise to take this into account when assessing ads performance.
  • Enable Aggregated Event Measurement: This essentially means to choose the web events (like a sign-up or a purchase) that are most aligned with your core business outcomes and are frequently used as the events to optimize against in your campaigns. If you are running ads optimized against events that have not been prioritized in Events Manager, it may potentially effect your results negatively.
  • Set up the Conversions API: The Conversions API creates a simple, reliable and privacy-safe connection between your marketing data, such as website events and offline conversions, and Facebook. Adding the Conversions API to your existing setup will help you optimize your ad campaigns, decrease cost per action and more accurately measure campaign outcomes while offering the same privacy protections we’ve put in place across our other Business Tools. Many advertisers are already seeing success with Conversions API, and you can check out their stories here.
  • Use the learning phase help Facebook discover the best way to deliver your ads: One tip we recommend to be able to exit the learning phase sooner is to consolidate your ad sets, expanding your audience or choosing an optimization event that occurs more frequently. Another way you can make the most of the learning phase is reducing the frequency of manual edits or expand your audiences, so there are more opportunities for people to complete your optimization event.
  • Take all available tools into account: You may also want to consider all measurement solutions available to you, on Facebook Ads platform and off. During this period of transition, it’s crucial to review all measurement solutions to identify potential underreporting that may be occuring for your business.
  • Continue to test and learn: Through testing new bidding, format and audience strategies, you can identify what is working today and evolve over time as Facebook Ads continue to improve. Testing new creative and marketing strategies is essential for improving your performance over time.

Final Thoughts on Facebook Ads

When there’s even more to take into account in terms of making your Facebook Ads perform better, it’s important to know how each will benefit you and drive results. We will continue to share case studies and considerations to help you drive your business. Our goal is to ensure we help improve your marketing and drive success.

At Onimod Global, we have endless experience and expertise when it comes to all things Facebook advertising, general social media advertising, and digital marketing. Got questions about Facebook advertising or want to learn more about us? Contact us here today.

How to Maximize Lead Generation via Facebook Posts and Ads

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With billions of people using Facebook each month, the opportunity for lead generation is endless. Facebook recently shared tips on how to maximize lead generation via Facebook posts and ads to help businesses boost the performance of their Facebook marketing efforts. These tips cover the four critical elements of effective lead generation, intending to help marketers formulate a better strategy for reaching and connecting with potential customers. 

1. Lead Capture

According to Facebook, one of the keys to capturing leads is ensuring that your audience clearly understands what they’re signing up for. They should also clearly understand what makes your product or service worthy of giving their personal email address or other information. Being upfront and having clear communication from the get-go helps ensure that those that are converting are a part of your target audience. 

2. Lead Magnets 

Facebook’s second tip is that brands should adopt the “give before asking” mentality by offering users something in return for their information. This could be a one-sheeter, eBook, discount code, free trial, newsletter, webinar, etc. By providing value upfront you establish trust and a connection with your audience, leading to a better relationship and more brand-loyalty in the future.

3. Landing Page 

Landing pages are a critical element to ads. It’s important that once you get a user to click through your post or ad, that your landing page matches what you’ve explained. It’s also important that it has a quality design and effectively collects the information you need. Facebook advises brands to test different versions of landing pages to see which have the high click-through and conversion rates. They also suggest that you should consider setting up a custom audience to then retarget those who have clicked through, but not yet converted. 

4. Lead Scoring

Facebook’s final tip is to create a lead scoring matrix in order to better customize their outreach efforts and prioritize leads based on past engagement. For example, downloading a white paper is worth more points than unsubscribing from your email list. This can help you save time and effort by only contacting the leads that are more likely to convert first. The way you go about establishing your lead scoring table will vary, depending on your offer and goals. But the idea is that by segmenting each of your leads will allow you to better focus the outreach for each of your strategies. 

Final Thoughts 

Lead generation is key to maximizing your Facebook marketing efforts. The more insights you can gather, the better you can hone in on where the right people are for every campaign. Either by focusing on groups directly or using them for Lookalike’s to expand your research. At Onimod Global, we’re experts in digital marketing, specializing in Facebook Ads. If you need additional assistance in the Facebook ad space, or any area of digital marketing, we can help. At Onimod Global we’re experts in all areas of social media and digital marketing. Learn more about who we are and what we do, and contact us here today. 

We also release the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here.

Facebook Ad Tips to Maximize Your Performance This Holiday Season

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The 2020 holiday season is here and for many it can’t be business as usual. Businesses must continue to shift and adapt to everything going on and with many distractions, capturing consumers’ attention is more difficult than ever. If you’ve yet to establish a strong online presence throughout the pandemic, you’ll need to start thinking of ways to create a strong brand awareness and stand out among competitors. 

For many, Facebook is a critical marketing platform, especially around the holiday season. The platform recently gave out their top 5 tips for creating ads to maximize your performance while increasing your brand awareness. 

1. Create a voice for your brand. 

Giving your brand a unique voice is the best way to personify your brand. You want to tailor this voice to align with both your business purposes and their target audience. Many brands find success on social media by adopting a certain persona. Facebook suggests this may be key, in addition to ensuring consistency in your tone. 

2. Position your products. 

Visual elements are crucial on all social media platforms when it comes to marketing. Presenting your offerings up front is also a critical part of the process. Display your products up front and center so your audience knows what you’re advertising and why. You can also include your brand message so users can start to associate it with your products. Facebook has also mentioned that putting your brand messaging within the first few seconds of a video ad is key to effectively building association. 

3. Say it with words. 

While visuals are important, you can’t rely on them alone when marketing. Incorporate value propositions into your ads that feature your products or services, explaining why the user should purchase them, what makes them unique from others and what benefits they’ll get from them. You can also start weaving your brand’s messaging or slogan into your ad copy. 

4. Use branded packaging. 

You can easily take your brand to the next level by creating unique packaging that encompasses your company’s look and feel. This also helps enhance the customer experience, making it almost seem like a gift, which is especially nice during the holiday season. Personalized touches are also a great addition to brand packaging. It can be as simple as a handwritten note, but it shows you care about your customers and create a better, more loyal relationship with them. 

5. Spend strategically. 

Brand awareness is a difficult goal to track and measure. Facebook offers marketing solutions that help with quantifying your efforts. For example, you can run retargeting campaigns to reach audiences who already know about your brand, as well as advertise to people who have already visited your website, app, store or Facebook page, or advertise specifically to people who have already made a purchase. 

Final Thoughts

Even though there is a lot going on in the world currently, brands still have to think about their holiday marketing efforts. If you’re struggling knowing how to get going, these tips are a great place to start. If you need additional assistance in the Facebook ad space, or any area of digital marketing, we can help. At Onimod Global we’re experts in all areas of social media and digital marketing. Learn more about who we are and what we do, and contact us here today. 

We also release the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here.

Why Live Video Should Be a Part of Your Digital Marketing Strategy

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Finding new tactics to add into your marketing mix can be tough. It can be even harder to stand out  when it seems like all companies are using the same tools and strategies.  

One of the best ways to differentiate yourself from the competition is by using newer platforms that not everyone has transitioned to yet. While live video is now used by many big brands, it hasn’t made its way to everyone yet, especially small businesses. 

Videos in general generate the most traffic and engagement of all types of content. Live video content quickly gained traction and data showed that people were spending 3x longer watching live video compared to pre-recorded content. 

If you haven’t already added live video into your marketing mix, it’s the perfect way to start stepping up your social game. 

Why You Should Start Going Live  

1. Increased Engagement 

A Vimeo study found that 80% of consumers would rather watch a livestream about a product than read content marketing posts. Not only do more people prefer live video, but it also adds two elements that pre-recorded videos don’t have: FOMO and real time audience interaction. People hate feeling like they’re missing out on something. It’s even better when they can get their comments and questions read in real time and hear the person respond. It makes users feel more included, increasing engagement significantly. 

2. More Qualified Leads 

Not only do more people engage on live video, they also convert more. The same Vimeo study found that 67% of the livestream audience made a purchase following the session. That is a huge conversion rate in comparison to other content traffic. 

3. Better Authenticity 

With a live video there’s no cuts or retakes. It shows people’s and brand’s most authentic selves, which resonates best with consumers today. This builds more trust and long-term relationships among you and your audience. 

Where to Go Live

1. Instagram

Instagram holds to be one of the best places to go live. There are over 100 million daily users, it’s simple to navigate and it notifies your followers when you go live. Lives can last up to an hour and you can save them on your story for people to view later. 

2. Facebook 

Facebook is also one of the most popular platforms to go live on. Facebook Live is good for face-to-camera videos, as well as live-action shots from events. Broadcasts can last up 

to four hours and in addition to the usual video analytics, you’ll also be able to see the number of live viewers, people reached, reactions, comments and shares. It also notifies your audience when the stream begins and at the end of the broadcast, the video is added to your profile or Facebook page. 

3. TikTok

This is one of the newest platforms, but the fastest growing, with over 800 million active users. If you have a younger audience, this is the perfect place to go live. Live video streaming allows TikTokers to connect with their followers in real-time using comments. It can also help you monetize your account if your live stream audience sends you virtual “gifts.”  The best part about live videos is that you can cover a lot of content through them since TikTok hasn’t yet restricted their duration.

What to Share on Live 

1. Behind the Scenes

No matter the product, service, industry, etc. consumers love seeing how things are created. Live videos give consumers the opportunity to get sneak peeks of how their favorite things come to life, which can help solidifying sales and loyalty. 

2. Q&A’s 

Question-and-answer formats are great for driving high levels of traffic and engagement. If you invite high-profile guests onto your live streaming shows, you can receive lots of interaction from fans. People love getting special insights and tips from influencer and industry leaders. 

3. Events 

Like we said before, people love to feel included. Live streaming events can let people that couldn’t attend in person, feel like they’re still a part of it. This can also create a lot of excitement around the event as well. 

4. Announcements and Promotions

Live video really helps people feel like there is a VIP experience as they got to see something live on video before it hits the “shelves.” Consider teasing whatever new thing is happening in your business as a live stream using exclusive words to describe the sessions ahead of time to drive traffic. Create excitement around call-to-action like asking for feedback or sending a limited amount of product for people to test out. By doing so you create an eager group of people ready to buy new stuff you teased out to them.

More from Onimod Global

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Tips on Managing Negative Social Media Comments

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Social media is a unique public environment that has its own culture and expectations. And at some point in social media managing, you’ll have to deal with negative comments on your brand’s page or posts. While some of these comments may be from blatant trolls, others will be clear criticism of your product or service. It’s important to know how to effectively deal with these comments. Here are 5 tips on how to manage negative comments on your social media. 

Don’t ignore or delete. 

The worst thing a brand can do is ignore their negative comments. This can aggravate the commenter even further and may lead them to continue to leave negative comments in more places. This can also look bad to other users and existing customers. You want to remain transparent with your audience. Deleting messages rather than addressing them head-on conveys that you might have something to hide. 

It’s important to note that this doesn’t remain true for all negative comments. If a comment is inappropriate, offensive or derogatory, it should be deleted. To make this decision, exercise your own judgement or refer to your organization’s code of conduct. 

If it’s your fault, apologize sincerely. 

The saying goes, “the customer is always right.” Even if you disagree with their point of view, it’s still best to apologize. This is the first step in resolving a conflict. Keep a calm, cool and sincere tone throughout the conversation. When someone is bashing something you’re passionate about, this can be difficult, but it’s crucial to not let your emotions get in front of professionalism. 

On the other hand, you don’t want to admit fault for something you had no control over. If that’s the case of the complaint, lead with something like, “We’re sorry to hear you weren’t satisfied with your experience.” This shows you still care, but doesn’t recognize that you or a team member did anything wrong. 

Take offline if necessary. 

It’s best practice to resolve the conflict privately. Try to shift the conversation off of social media to another place. Whether this be through direct messenger, email, over the phone, etc. After you apologize, close the response by asking the customer to contact you through one of the mentioned forms of private communication. You never want to get in a further argument in the comments for others to see. Depending on the issue, the customer may write dozens more negative replies, which can reflect poorly on your brand. 

Be personable. 

No one likes their frustrations to be met with automated replies. This also looks bad to anyone else that reads the conversation on social. It’s beneficial to have a plan for negative comments, but you want to personalize the message as much as possible. This shows real empathy, authenticity and sincerity. You want to show that you really do care about your customers. See the following conversation between Delta and a customer. 

source:https://www.socialpilot.co/

It’s evident that these messages were written by a real person and are not automations. They effectively communicate with the customer and show that they genuinely want to help. 

Be timely. 

Timeliness is key with negative comments. Most users expect a response within 2 hours. If necessary, follow up with the relevant departments to give your customer a satisfactory answer. Word travels fast on social media, which is also why it’s so important to respond quickly. A slow response can make it seem like you don’t care or are ignoring the complaint, both which can quickly damage a company’s reputation. 

Be sure to consistently monitor your reputation throughout the day, whether it be through Google Alerts or other social listening tools. This will help to ensure no negative messages go unnoticed. 

Final Thoughts

Negative comments are unavoidable, but if managed the right way they can actually do more for your brand than positive ones. Responding to positive comments is easy. Dealing with negative comments is how you show company integrity, sincerity and personability. This is where long-term customer loyalty stems from. So if you want your company to succeed, watch what people are saying about your brand on social media. React to all the comments you get and be attentive to the problems of your customers.

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Facebook Ads Boycott: Why Marketers Are Pulling Their July Ad Spend

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The list of companies planning to suspend their Facebook ads for the month of July continues to grow. This boycott stemmed from Facebook’s inaction to address hate speech on its platform. 

A civil rights coalition, which includes the Anti-Defamation League (ADL) and the NAACP, launched the #StopHateforProfit campaign last week when it called on major corporations to put a pause on advertising on Facebook to send a message to the platform that its lack of action is not going to be tolerated. Within a few days The North Face, REI, Patagonia and a few others were the first big-name brands to join the stand. 

So what is this boycott all about and should you get behind the movement? 

Where This All Started

Social networking platforms have been under fire over the past year for allowing false statements made by politicians, the president in particular, to be published with no consequence. These types of campaigns stem all the way back to the election of 2016, with Trump and Clinton. More recently, the main focus of the push came from the president’s recent comments on the BLM protests, which Facebook chose to leave up in the matter of public interest. 

Activists have been pushing for Facebook to follow Twitter’s lead and draw a definitive line on hate speech that cannot be crossed in on-platform discussion, even by the president. Quickly following Trump’s post, Twitter prevented users from viewing the tweet without reading a brief notice that the post glorified violence. Twitter further tightened restrictions on the messages from Trump and the White House by blocking users from liking or replying to them. A few days later Twitter added their first fact-checking labels to Trump’s election-related tweets as well.

Facebook’s CEO, Mark Zuckerberg, on other hand did not feel the same way about censoring the president’s posts. Zuckerberg says Trump’s posts did not violate Facebook’s policy and will remain online, uncensored. 

They ultimately decided to leave the post up because the company’s position is that it “should enable as much expression as possible unless it will cause imminent risk of specific harms or dangers spelled out in clear policies,” Zuckerberg wrote. 

The Boycott 

Last week the NAACP and the ADL officially announced their #StopHateForProfitCampaign with a full page ad in the Los Angeles Times. The campaign was meant to target advertisers, specifically big-name brands. Just two days later, The North Face tweeted, “We’re in. We’re out @Facebook #StopHateForProfit.” The North Face’s commitment applies to ads on Facebook and Facebook-owned Instagram, the brand said in a statement, though it will continue to create organic content on Instagram. The list now expands to: 

  • REI 
  • Upwork 
  • Patagonia 
  • Dashlane 
  • Magnolia Pictures 
  • Eddie Bauer 
  • Arc’teryx
  • Ben & Jerrys 
  • Eileen Fisher 

What Will Happen to Facebook? 

It’s not a massive wave of advertisers yet, which means it won’t hurt Facebook in a revenue sense. But it will have perceptual impacts, and could spark more backlash from the platform’s partners and users. Facebook has already admitted that it has a deepening ‘trust deficit’ with ad partners, which it will need to address. The company has already been seeing a slowdown in ads due to the impacts of COVID-19 and the recession. If the list of big names continues to grow, Facebook will have no choice but to listen. 

What Should You Do? 

The decision to join in on this movement is a more personal one. If you support the #StopHateforProfit campaign and feel that it’s important to use your voice as a business, this is the perfect way to do that. On the other hand, this isn’t about calling out or judging marketers whose business relies on Facebook advertisement. For many joining in, this is a very low-risk decision, but for others it’s not financially justifiable. 

More from Onimod Global

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.