Tag Archive for: Facebook ads

How To Improve Facebook Ad Performance and Measurement

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Per ususal, the last quarter of the year is a busy one and a very important time for businesses like yours. For 2021 in particular, you are most likely attempting to execute paid social media strategies with Facebook ads and digital marketing plans while navigating through a sea of privacy and platform changes across the entire online advertising industry.

Facebook estimates that in aggregate they are underreporting iOS web conversions by approximately 15%. however this is an overarching number with a broad range for individual advertisers. Facebook claims that the conversions occurring in the real world, like sales and app installs, are higher than what is being reported for many advertisers. Onimod Global experts are here to help you understand these changes, specifically in Facebook ads, and optimize performance in this new environment.

Actions to Improve Facebook Ad Performance and Measurement

As you build your campaigns, try to keep these Facebook advertising best practices in mind:

  • Before you analyze performance, allow some time: Delayed data is a real pain. Due to the fact it’s almost inevitable as well as modeled reporting, we advise waiting a minimum of 72 hours or the full length of the optimization window selected before evaluating the performance for campaigns that are optimized for conversions. Daily assessment is of course still possible for campaigns and should be monitored, but waiting to analyze and report will ensure you get the most accurate picture of performance.
  • Analyze at the campaign level, not the creative level: Where it’s possible and makes sense for your analysis, analyze reporting at the campaign level. While you can always assess performance at the ad set and ad level is possible, some estimated conversions are aggregated and reported with a delay. We advise to take this into account when assessing ads performance.
  • Enable Aggregated Event Measurement: This essentially means to choose the web events (like a sign-up or a purchase) that are most aligned with your core business outcomes and are frequently used as the events to optimize against in your campaigns. If you are running ads optimized against events that have not been prioritized in Events Manager, it may potentially effect your results negatively.
  • Set up the Conversions API: The Conversions API creates a simple, reliable and privacy-safe connection between your marketing data, such as website events and offline conversions, and Facebook. Adding the Conversions API to your existing setup will help you optimize your ad campaigns, decrease cost per action and more accurately measure campaign outcomes while offering the same privacy protections we’ve put in place across our other Business Tools. Many advertisers are already seeing success with Conversions API, and you can check out their stories here.
  • Use the learning phase help Facebook discover the best way to deliver your ads: One tip we recommend to be able to exit the learning phase sooner is to consolidate your ad sets, expanding your audience or choosing an optimization event that occurs more frequently. Another way you can make the most of the learning phase is reducing the frequency of manual edits or expand your audiences, so there are more opportunities for people to complete your optimization event.
  • Take all available tools into account: You may also want to consider all measurement solutions available to you, on Facebook Ads platform and off. During this period of transition, it’s crucial to review all measurement solutions to identify potential underreporting that may be occuring for your business.
  • Continue to test and learn: Through testing new bidding, format and audience strategies, you can identify what is working today and evolve over time as Facebook Ads continue to improve. Testing new creative and marketing strategies is essential for improving your performance over time.

Final Thoughts on Facebook Ads

When there’s even more to take into account in terms of making your Facebook Ads perform better, it’s important to know how each will benefit you and drive results. We will continue to share case studies and considerations to help you drive your business. Our goal is to ensure we help improve your marketing and drive success.

At Onimod Global, we have endless experience and expertise when it comes to all things Facebook advertising, general social media advertising, and digital marketing. Got questions about Facebook advertising or want to learn more about us? Contact us here today.

How to Maximize Lead Generation via Facebook Posts and Ads

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With billions of people using Facebook each month, the opportunity for lead generation is endless. Facebook recently shared tips on how to maximize lead generation via Facebook posts and ads to help businesses boost the performance of their Facebook marketing efforts. These tips cover the four critical elements of effective lead generation, intending to help marketers formulate a better strategy for reaching and connecting with potential customers. 

1. Lead Capture

According to Facebook, one of the keys to capturing leads is ensuring that your audience clearly understands what they’re signing up for. They should also clearly understand what makes your product or service worthy of giving their personal email address or other information. Being upfront and having clear communication from the get-go helps ensure that those that are converting are a part of your target audience. 

2. Lead Magnets 

Facebook’s second tip is that brands should adopt the “give before asking” mentality by offering users something in return for their information. This could be a one-sheeter, eBook, discount code, free trial, newsletter, webinar, etc. By providing value upfront you establish trust and a connection with your audience, leading to a better relationship and more brand-loyalty in the future.

3. Landing Page 

Landing pages are a critical element to ads. It’s important that once you get a user to click through your post or ad, that your landing page matches what you’ve explained. It’s also important that it has a quality design and effectively collects the information you need. Facebook advises brands to test different versions of landing pages to see which have the high click-through and conversion rates. They also suggest that you should consider setting up a custom audience to then retarget those who have clicked through, but not yet converted. 

4. Lead Scoring

Facebook’s final tip is to create a lead scoring matrix in order to better customize their outreach efforts and prioritize leads based on past engagement. For example, downloading a white paper is worth more points than unsubscribing from your email list. This can help you save time and effort by only contacting the leads that are more likely to convert first. The way you go about establishing your lead scoring table will vary, depending on your offer and goals. But the idea is that by segmenting each of your leads will allow you to better focus the outreach for each of your strategies. 

Final Thoughts 

Lead generation is key to maximizing your Facebook marketing efforts. The more insights you can gather, the better you can hone in on where the right people are for every campaign. Either by focusing on groups directly or using them for Lookalike’s to expand your research. At Onimod Global, we’re experts in digital marketing, specializing in Facebook Ads. If you need additional assistance in the Facebook ad space, or any area of digital marketing, we can help. At Onimod Global we’re experts in all areas of social media and digital marketing. Learn more about who we are and what we do, and contact us here today. 

We also release the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here.

4 Steps to Create a Successful Paid Social Campaign

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With the holiday season upon us, eCommerce spend is set to hit new records. With people online shopping now more than ever, reaching out through social should be on the agenda for your brand. 

If you’re looking to refine your approach to paid social ads this season, here are 4 simple tips to create a winning campaign. 

Step 1: Define Your Goals

The first step to any winning campaign is defining your campaign goals, KPIs, parameters, plan and strategy. The easiest way to to do this is by creating a checklist with a variety of questions, such as: 

  • What is your campaign objective? 
  • Why does this matter? What’s your ultimate business goal? 
  • How will you measure success? 
  • What is your budget? 
  • Who is your target audience? 
  • How far through the funnel are they? 
  • What is your ideal audience reach? 
  • Which platforms best reach your target audience? 

Step 2: Design Ads 

When creating your ads, you should be guided by your audience data, social style guide and social listening tools. You should also craft multiple versions of the same ad to avoid creative fatigue. Best practices include designing 3-5 creative options for your ad visuals and writing multiple captions for each. Asking questions in the copy is also a good way to help boost engagement on the ad. 

It’s also important to incorporate different types of ad formats to test what performs best. This includes carousels, stories, video, ect. When doing this it’s important to make sure your creative is within specs and renders properly across all ad formats. 

Lastly, make sure your ad creative and copy are both on-brand and compliment whatever organic content you’re posting at the same time. Also ask for feedback to identify which creative assets are your best. 

Step 3: Build Ad Sets 

To get started on this step, build target audiences and upload your creative assets to your chosen social platforms. 

When building your target audiences you want to create multiple segments such as prospective, lookalike, retargeting, ABM, etc. Here are a few tips for building multiple segments: 

  • To build an audience of prospective customers, use platform offerings. 
  • For lookalike audiences, utilize your company’s first part data. 
  • Create retargeting audiences from your site tracking pixels. 
  • Use platform target parameters to suppress and exclude those you don’t want to reach.

Once you’ve completed these steps be sure to take advantage of custom tracking links to collect data and measure your success. You want to be granular but don’t go too narrow with your targeting.  

You should also be sure to install tracking links and that your conversion tracking pixels are placed correctly on your site. Utilize custom tracking links to collect your data and ultimately measure your success. 

Lastly, bid strategically. Implement automated rules and cost/bid caps to avoid high ad costs. Since there are so many brands running ads during the holiday season, it can be easy for costs to get high. 

Step 4: Launch Campaign

Once you’ve launched your campaign, A/B testing is essential. Learn what resonates better with your audiences and monitor your progress frequently. We recommend running ads for about 1-2 weeks before making any changes. 

Continue to go back and review your goals and KPIs when measuring your success. If there are ads you notice aren’t performing as well, pause them and don’t be afraid to increase spend on the ones that are. 

More from Onimod Global 

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Facebook Ad Tips to Maximize Your Performance This Holiday Season

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The 2020 holiday season is here and for many it can’t be business as usual. Businesses must continue to shift and adapt to everything going on and with many distractions, capturing consumers’ attention is more difficult than ever. If you’ve yet to establish a strong online presence throughout the pandemic, you’ll need to start thinking of ways to create a strong brand awareness and stand out among competitors. 

For many, Facebook is a critical marketing platform, especially around the holiday season. The platform recently gave out their top 5 tips for creating ads to maximize your performance while increasing your brand awareness. 

1. Create a voice for your brand. 

Giving your brand a unique voice is the best way to personify your brand. You want to tailor this voice to align with both your business purposes and their target audience. Many brands find success on social media by adopting a certain persona. Facebook suggests this may be key, in addition to ensuring consistency in your tone. 

2. Position your products. 

Visual elements are crucial on all social media platforms when it comes to marketing. Presenting your offerings up front is also a critical part of the process. Display your products up front and center so your audience knows what you’re advertising and why. You can also include your brand message so users can start to associate it with your products. Facebook has also mentioned that putting your brand messaging within the first few seconds of a video ad is key to effectively building association. 

3. Say it with words. 

While visuals are important, you can’t rely on them alone when marketing. Incorporate value propositions into your ads that feature your products or services, explaining why the user should purchase them, what makes them unique from others and what benefits they’ll get from them. You can also start weaving your brand’s messaging or slogan into your ad copy. 

4. Use branded packaging. 

You can easily take your brand to the next level by creating unique packaging that encompasses your company’s look and feel. This also helps enhance the customer experience, making it almost seem like a gift, which is especially nice during the holiday season. Personalized touches are also a great addition to brand packaging. It can be as simple as a handwritten note, but it shows you care about your customers and create a better, more loyal relationship with them. 

5. Spend strategically. 

Brand awareness is a difficult goal to track and measure. Facebook offers marketing solutions that help with quantifying your efforts. For example, you can run retargeting campaigns to reach audiences who already know about your brand, as well as advertise to people who have already visited your website, app, store or Facebook page, or advertise specifically to people who have already made a purchase. 

Final Thoughts

Even though there is a lot going on in the world currently, brands still have to think about their holiday marketing efforts. If you’re struggling knowing how to get going, these tips are a great place to start. If you need additional assistance in the Facebook ad space, or any area of digital marketing, we can help. At Onimod Global we’re experts in all areas of social media and digital marketing. Learn more about who we are and what we do, and contact us here today. 

We also release the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here.

7 Social Media Graphic Design Tips

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No matter what you’re sharing on social media, it always performs best when paired with striking visuals. So here are some social media design tip best practices to help your content stand out amongst the crowd. 

1. Determine Your Goal 

Usually, the main goal when using social media is to grab user’s attention and get them to engage in some way. No piece of content will ever cater to all social media users, so the most important factor is figuring out what works for your audience. Here are some questions to get you started when determining the goal of your social media graphic: 

  • Who is my target audience? 
  • Which platforms are they using the most?
  • Which devices are they on most frequently? 
  • What is the message I want to spread?
  • What emotion am I trying to invoke? 
  • What action do I want my audience to take after seeing this graphic? 

2. Be Consistent 

You want to maintain consistency across all design elements and branded materials so that your target audience can clearly recognize who it’s coming from. Whatever graphics you create and share should essentially be an extension of the same brand they see on your website. Be sure to incorporate your brand’s colors and fonts into your designs and avoid anything content that doesn’t accurately reflect your brand. 

3. Tell Your Message Visually 

Majority of people scroll through social media slightly distracted and only for a few minutes at a time. Try to use visuals with minimal text to capture attention and get your message across as quickly as possible. Statistics have shown that people can recall information about 55% more efficiently when it’s paired with a relevant graphic. That’s why you want to choose visuals that evoke a specific emotion you want your audience to feel. Possibly a visual representation of a pain point you know your target audience is experiencing, or that pain point being solved or relieved. 

4. Avoid Color Discord 

Make sure you’re choosing colors that complement each other, avoiding color discord. Combine contrasting colors to make your graphic a scroll-stopper. The most eye-catching color combinations are those that oppose each other on the color wheel. You also want to avoid using colors that might clash with your own branding, as well as the branding of the social platform you’re using. For example, Facebook’s signature blue. When you’re already competing for attention with the color schemes of other ads, you don’t want to compete with the colors of the site itself. 

5. Establish a Visual Hierarchy 

It’s important to establish some sort of visual hierarchy throughout your design. A visual hierarchy is the use of size and color to emphasize one item over another to draw the viewer’s eye to a certain item above others. Basically, you want to give visual clues to what’s most important in the graphic. Emphasize your message by focusing on the most significant phrases. The title text should have the largest font size, then subtitles, body copy and so on. You should also highlight any sort of CTA that might be included as well. 

6. Be Sure to Use Correct Sizing 

Every social platform requires images with different sizes, specifications and image types. When creating your design you need to identify which platform(s) you’ll be sharing it on. You will most likely have to resize the graphic to fit the specific dimensions of every platform you’re planning on sharing it. This can seem like a tedious task, but this is important for optimization and to ensure important elements of your graphic aren’t cropped or distorted. 

7. Keep it Simple 

Because social gives designers a much smaller canvas to work with, overcrowding can happen fast. You want to avoid overcrowding because it hinders user experience and can make it difficult to get your message across. You can avoid this by: 

  • Using large illustrations 
  • Limiting typeface to 2 fonts 
  • Sticking with 2-3 colors 
  • Utilizing white space to contrast the main bold, colorful element 

More from Onimod Global 

Needing assistance with graphic design, branding or social media? We offer high-end design and branding for your business.

Visual identity and marketing materials are our specialty. Bring an in-house graphic design team to your business with Onimod Global. Learn more about who we are or contact us to bring your digital marketing strategy to the next level today. 

How To Improve Your Facebook Relevance Score

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Improving your Facebook relevance score can help you save money and reach more consumers. However, what can you do to boost your relevance score without taking away time from your already busy schedule?

Experts at Onimod Global are here to share everything you need to know about Facebook’s relevance score and how to improve yours!

What is Facebook Relevance Score?

The Facebook Relevance Score is all about the relevance of your ad to your targeted audience. A number from 1-10 (10 is highest and one is lowest) will tell you how relevant your ad will be to your target audience. To improve your ad’s relevance score, you can work on your targeting and the ad creative.

How Does Facebook Calculate Relevance?

There are a number of factors to be considered here. However, before your ad will calculate a relevance score, your ad has to be shown 500 times. After you exceed 500, you can check your relevance score in Ad Manager or any other campaign managing software.

How to see your score in the Ad manager:

  1. Go to Facebook Ad Manager
  2. Click “Campaigns”
  3. Click “Ads”
  4. Click “Relevance Score”

Ads with high relevance scores (8+) often deliver great CPA (cost per action).  Ads with low relevance scores (4 or less) rarely generate great results, at least not for very long.

Why It Matters

The goal is actually to help all parties involved. Facebook grades ads with their relevance score system to provide advertisers with useful feedback, and more importantly, to ensure their platform isn’t cluttered with annoying irrelevant advertising. Ads with low relevance scores result in higher costs, while ads with high relevance scores are rewarded with lower costs.

So, if your ads receive a low relevance score, you need to improve it. This will not only save you money, but will also make sure your ads reach the right audience. The more attention you pay to the relevance score of your ads, the more likely your campaigns will succeed.

How You Can Improve

The good news is improving a Facebook relevance score is quite simple. Here are a few easy fixes to make sure your score is consistently high:

Be specific with targeting: Before you can target the right people, you need to figure out who, exactly, you want to see your ads. While you may think every 18-65 year old in the United States may potentially be interested in your product, Facebook won’t be interested in showing it to everyone. If you’ve never done audience research or created buyer personas before, now is the time to start.

The perfect combination of visual and copy: This may sound logical, but that doesn’t always mean it’s obvious.  Focus on improving the visual to improve your relevance score. Also, keep your copy simple and related to what you’re promoting.

Steer clear of offensive and misleading content: This may seem obvious yet again, however it is something to always keep in mind. Always follow the Facebook advertising guidelines and community standards. Besides, social media is a network of millions of people sharing stories. Remember, you want a build a brand and not a bad reputation.

Refresh your ad: This one is crucial, and probably the most common problem you will have with your relevance score. Prevent the target audience getting tired of your ad and try creating another ad creative with new content. If you keep refreshing your ad, your relevance score will continue to rise.

Contact Onimod Global

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Facebook Ads Boycott: Why Marketers Are Pulling Their July Ad Spend

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The list of companies planning to suspend their Facebook ads for the month of July continues to grow. This boycott stemmed from Facebook’s inaction to address hate speech on its platform. 

A civil rights coalition, which includes the Anti-Defamation League (ADL) and the NAACP, launched the #StopHateforProfit campaign last week when it called on major corporations to put a pause on advertising on Facebook to send a message to the platform that its lack of action is not going to be tolerated. Within a few days The North Face, REI, Patagonia and a few others were the first big-name brands to join the stand. 

So what is this boycott all about and should you get behind the movement? 

Where This All Started

Social networking platforms have been under fire over the past year for allowing false statements made by politicians, the president in particular, to be published with no consequence. These types of campaigns stem all the way back to the election of 2016, with Trump and Clinton. More recently, the main focus of the push came from the president’s recent comments on the BLM protests, which Facebook chose to leave up in the matter of public interest. 

Activists have been pushing for Facebook to follow Twitter’s lead and draw a definitive line on hate speech that cannot be crossed in on-platform discussion, even by the president. Quickly following Trump’s post, Twitter prevented users from viewing the tweet without reading a brief notice that the post glorified violence. Twitter further tightened restrictions on the messages from Trump and the White House by blocking users from liking or replying to them. A few days later Twitter added their first fact-checking labels to Trump’s election-related tweets as well.

Facebook’s CEO, Mark Zuckerberg, on other hand did not feel the same way about censoring the president’s posts. Zuckerberg says Trump’s posts did not violate Facebook’s policy and will remain online, uncensored. 

They ultimately decided to leave the post up because the company’s position is that it “should enable as much expression as possible unless it will cause imminent risk of specific harms or dangers spelled out in clear policies,” Zuckerberg wrote. 

The Boycott 

Last week the NAACP and the ADL officially announced their #StopHateForProfitCampaign with a full page ad in the Los Angeles Times. The campaign was meant to target advertisers, specifically big-name brands. Just two days later, The North Face tweeted, “We’re in. We’re out @Facebook #StopHateForProfit.” The North Face’s commitment applies to ads on Facebook and Facebook-owned Instagram, the brand said in a statement, though it will continue to create organic content on Instagram. The list now expands to: 

  • REI 
  • Upwork 
  • Patagonia 
  • Dashlane 
  • Magnolia Pictures 
  • Eddie Bauer 
  • Arc’teryx
  • Ben & Jerrys 
  • Eileen Fisher 

What Will Happen to Facebook? 

It’s not a massive wave of advertisers yet, which means it won’t hurt Facebook in a revenue sense. But it will have perceptual impacts, and could spark more backlash from the platform’s partners and users. Facebook has already admitted that it has a deepening ‘trust deficit’ with ad partners, which it will need to address. The company has already been seeing a slowdown in ads due to the impacts of COVID-19 and the recession. If the list of big names continues to grow, Facebook will have no choice but to listen. 

What Should You Do? 

The decision to join in on this movement is a more personal one. If you support the #StopHateforProfit campaign and feel that it’s important to use your voice as a business, this is the perfect way to do that. On the other hand, this isn’t about calling out or judging marketers whose business relies on Facebook advertisement. For many joining in, this is a very low-risk decision, but for others it’s not financially justifiable. 

More from Onimod Global

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Common Facebook Ads Mistakes and How to Fix Them

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The benefits of advertising your business on Facebook are endless. With over a billion active users, cutting edge features, and detailed targeting ability, why wouldn’t you market yourself there? Despite all its advantages, many businesses still struggle to gain qualified leads from Facebook Ads. 

Advertising on Facebook isn’t as easy as everyone believes it to be, but it can be worth it. If you don’t put in proper time and effort into your ads, it could result in the waste of a lot of budget. Here are the most common Facebook Ads mistakes made by marketers and how to fix them. 

Audience Selection is too Narrow or too Broad 

Facebook provides extremely detailed targeting capabilities. Most people believe that the more specific you get with your targeting, the more effective it will be. This, however, could actually be your downfall. When your audience selection is too narrow you risk exhausting the segment too quickly, driving up your cost per click. The other issue that can result from overly-specific targeting is lack of responses. No matter how pin-pointed your audience is, only a small percentage will respond. When it comes to upper funnel advertising, numbers are the most important, and if your audience is too niche, the numbers are not on your side. 

On the other hand if your audience is too broad, you risk serving your ad to people who aren’t interested in your offer. Again, you could drive up the cost per click because of a poor audience-message match, or you risk paying for clicks that won’t convert to leads or customers.

Wrong Bid Strategy 

Oftentimes marketers just go with the default option when it comes to bid strategy. This is fine in some cases, but if the automatic option for lowest cost isn’t delivering results, it might be time to rethink. Here are the the other available bid strategies and what they’re best used for:

  • Bid Cap: Best for when you want to set a max bid across auctions to control cost and reach as many users as possible at that bid. 
  • Cost Cap: Best for when you want to maximize cost-efficiency or you need to keep cost within a specific threshold. 
  • Target Cost: Best for maintaining a consistent cost. 
  • Value Optimization within Min ROAS: Best if ROAS is the primary measure of success and you’re able to pass back transaction values to our platform. 
  • Highest Value: Best for getting the highest ROAS, want to spend full budget and when unsure of min ROAS/bid amount.

Too Large of an Ask 

Facebook users don’t have the same intent as those on search engines. If you’re asking for a large commitment from someone that has just been exposed to your brand for the first time, you’ll likely get poor results. When you’re still at the top of the funnel, you should be focusing on smaller asks, such as newsletter sign-ups, likes, comments, shares, etc. Once they have had more engagement, you can begin pushing larger asks, such as purchases, event sign-ups, etc.

Failing to Test Your Campaigns 

Launching ads on Facebook is easy. Finding a successful strategy, however, is not. The only real way to know what works and what doesn’t is by testing it. This sounds like more work, but Facebook actually makes A/B testing simple. A/B testing lets you change variables, such as your ad creative, audience or placement, to determine which strategy performs best and improve future campaigns. An A/B test lets you quickly compare both strategies to see which one performs best. After choosing which variable you want to test, Facebook divides your budget to equally and randomly split exposure between each version of your creative, audience, or placement. A/B testing can then measure the performance of each strategy on a cost per result basis or cost per conversion lift basis with a holdout. If you don’t test your way to success from the beginning, you may never figure out how to make Facebook Ads work for your business.

Final Thoughts 

The Facebook Ads platform is simple, but getting quality conversions can be difficult, which is why many businesses struggle with it. Luckily, these common issues are easy to resolve. Remember, there’s no one-size-fits-all answer to campaign optimization. The best strategy for you ultimately depends on your products, website, customer lifecycle, objectives, and intended user experience. 

At Onimod Global we are experts in SEM and social media marketing. We know which platforms are best for brands, and create visibility for brands where customers are searching, interacting, and ultimately converting. Find out more about we do, or contact us today!

Facebook’s New Lead Generation Messenger Feature and What it Means for Advertisers

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On August 29th Facebook started their global roll out of their new lead generation feature in Messenger to all advertisers. This feature allows businesses to create an automated question and answer experience within their Messenger app that launches via click-to-Messenger ads on Facebook News Feed. This is just one of the many new tools Facebook has introduced in the past year with the intentions of streamlining the advertising and communication processes from brands to users. 

 

How it works:

The automated lead generation feature is designed to be used in conjunction with click-to-Messenger ads, which triggers conversation between businesses and Facebook users. If you’re unfamiliar with click-to-Messenger ads, they were one of three new ad additions Facebook released back in February. These ads appear in user’s regular News Feed and will open a Messenger chat with the brand if the ad is clicked. With the new feature, businesses can now set up an automated question experience. The ad opens Messenger and kicks off a set of questions that can be answered through pre-filed or free form text. The system is also designed to send follow-up reminders if users do not complete the questions. 

Businesses can integrate Messenger with their CRM provider to capture the information provided by customers and identify qualified leads. Then, Pages can manually continue the conversation through Pages Inbox, Pages Manager App, or a third party-live chat provider. 

 

What it means for advertisers: 

According to a recent survey, 42% of those polled said they expect a response via an online chatbot within five seconds of sending a message. By integrating an automated lead generation feature that directly connects a CRM platform to its click-to-Messenger ads, brands are not only able to respond more quickly to customer inquiries, but also streamline all communication with their customers on the platform.

 Facebook says that “businesses engaging with potential leads in their preferred channels are seeing results, and finding it easy to continue the conversation and seamlessly nurture leads in Messenger.” They reported that RIFT Tax, a financial services company, used the new feature to increase its customer base of Armed Forces members and increased their qualified leads by 42%. They were able to respond to users in less than 10 minutes, which increased their lead resolve rate by 18%. 

Along with Facebook ads targeting, this feature allows advertisers to further drive interested people into conversation with your business. You can start to take action on leads in Messenger when it’s convenient for both you and your customers. You can easily send reminders to users that haven’t completed the questions, and nurture leads where they spend their time. Finally, with an integrated CRM, your sales team can start immediately taking action. 

 

To try out the lead generation feature:

  1. Visit Ads Manager.
  2. Select “Messenger Objective” and set “click to Messenger” as your message destination. The lead generation template is under the Ad Level in “Message Setup” section. 
  3. Select the option “Generate Leads” and click “+ Create Chat.” 
  4. Add a welcome message, a question, a thank you, a disqualifying message, a completion reminder, and your privacy policy. 
  5. Finalize the setup and submit for approval. 

 

Final Thoughts 

Currently, there are around 300,000 developers building on Messenger, and people and businesses exchanging over 20 billion messages on the platform each month. This option helps to improve the bots and conversation process overall. The more options business have to utilize them, the more popular they will become, and as utility increases, you can also expect consumers to become more attuned to bot usage, further boosting their appeal. 

 

More From Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

 

 

Facebook Is Bringing Augmented Reality Ads To The News Feed

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Facebook is getting creative with advertising content that their users can engage with: augmented reality!

For those of you unfamiliar with augmented reality, and especially the use of it in advertisements, it is extremely interactive and allows you to try out a virtual version of a product in a real-world environment. The example below from Engadget is how this technology will potentially be implemented into the Facebook advertising space.

 

This advertising will be available to only U.S. users in the entry launch. You as a consumer will be able to try on clothes, accessories, cosmetics, and even try out some AR-based games and apps.

Michael Kors was the first company to try out the new AR ads, and as you can see above, consumers were able to try on sunglasses and purchase them straight from the ad they were engaging with. In addition to Michael Kors, Wayfair, Sephora, Pottery Barn, NYX Professional Makeup, Bobbi Brown and King are all companies testing out the AR ads as well.

Due to the significant increase in AR popularity, the release of AR ads was no surprise to marketers. Almost 80 million people in the U.S. engage with AR monthly, and this number is expected to rise to 120 million by 2021.

AR is already regularly used and very successful in Facebook Messenger, so incorporating it into the News Feed is a natural next step for the technology. Nike used AR in Messenger to sell exclusively their new Kyrie 4s shoe, and the shoe sold it in only one hour. Clearly there was a ton of room for opportunity in sales with this interactive form of advertising. Digiday shares an example of AR advertising being used and how revolutionary it really can be:

In May, Snapchat said more than 100 advertisers were already buying its AR ads pro-grammatically and that a Foot Locker and Jordan Brand campaign using four AR ads saw an average play time of 45 seconds and over four million impressions.

An additional tool, the Video Creation Kit, Facebook has introduced will help advertisers create video ads with existing images. More news will come in August when it will be available on Facebook, Instagram, Messenger and Facebook’s Audience Network.

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